SCOPE OF POSITION :

Responsible for the proper, efficient, and expedient operation of shift, adhering to company policy and procedure as to ensure the shift contributes to consistent and increased revenue of the Retail venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management.

All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Greets guests warmly and provide them with assistance locating products.
• Accurately ring all sales through Point of Sale. Accurately accounts and controls cash in drawer to be within Company guidelines.
• Handle credit and gift card transactions in a secure and responsible manner.
• Answer guest inquiries regarding property promotions / events and resolve any issue or complaint in a courteous and timely manner.
• Collaborate with other team members to ensure a positive experience for guests.
• Maintains awareness of venue-specific expectations and best practices
• Adheres to all Tribal, State, and Federal laws and regulations, including those regarding the sale of tobacco and alcohol.
• Maintains familiarity with retail items and prices.
• Communicates with Management any and all discrepancies in sales, cash, inventory, and other areas.
• Protects and regards Company assets at all times.
• Keeps all retail merchandise, fully stocked, fronted, and straight at all times.
• Reports all maintenance problems, accidents, security issues and other emergencies to Management, Company personnel, Tribal police, and / or local law enforcement.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.

FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

High School diploma or GED. Must possess effective communication skills. Six months of retail or cash handling experience.

GENERAL OR PREFERRED QUALIFICATIONS

Excellent communication and interpersonal skills.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

Ability to write routine reports

and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematics such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS :

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls.

A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

Must be able to work in a smoke filled environment.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans.

For purposes of this preference, NHBP law defines "Native American" as : (a) an enrolled member of any other federally-recognized Indian tribes;

b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa / Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Last updated : 2024-07-03