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Under the direction of the Lead Hope Line & Crisis Support Specialist, performs the primary responsibility of answering the Crisis Hope Line. Interacts with callers, helps resolve a crisis and refers to the appropriate resource.
Provides support to the daytime and afterhours clinicians. Manages the demand for and response to crisis intervention services/prescreens. Engages daytime and afterhours therapists and case managers to respond to patients’ needs. Seeks assistance from Manager on Call as needed to problem-solve concerns.
Renders all services within department guidelines and in compliance with rules/standards set forth by Medicaid/Medicare, HFAP, OhioMHAS, and CARF.
Full Time
$61k-74k (estimate)
05/23/2024
06/26/2024