CLIENT SUMMARY
Robert Shaffer started working at Chick-fil-A in his hometown of Nashua, New Hampshire when he was 15. He quickly fell in love with the brand and the opportunity to invest in people and provide excellent customer service. Robert was selected to move to California and become an Owner/Operator in 2013 with the opening of Chick-fil-A 101 & Telephone. Over the last 11 years, Robert has grown the business tremendously and is a successful multi-unit Owner/Operator. Chick-fil-A 101 & Telephone and Chick-fil-A Riverpark Oxnard strive to be "rooted in purpose and known for care". Being a team centered around purpose, mission, and values, they foster connection and a culture of excellence. Their business exists to glorify God by being faithful stewards of all that is entrusted to them and to positively impact everyone who comes into contact with their restaurants. To put it simply, Chick-fil-A 101 & Telephone and Riverpark Oxnard are about more than just chicken. Come join this thriving operator and team who are committed to excellence in restaurant operations and caring for the community at large!
POSITION OBJECTIVE
Chick-fil-A 101 & Telephone and Chick-fil-A Riverpark Oxnard are currently in search of an Executive Director of People who will provide high level leadership and dedication to internal hiring, training, leadership development, and culture. Additionally, this leader will ensure HR and legal compliance across the organization while also leading the administrative team and facilitating tasks such as benefits administration, invoicing, and payroll. The primary focus of this role will be strategic coordination and oversight of the core People functions of the business while partnering with the Owner/Operator to support the Operations team at a high level. The Executive Director of People will have the opportunity to be intentionally developed for long-term success and growth with Chick-fil-A.
POSITION KEY RESPONSIBILITIES

• Ensure a world-class training system where Team Members feel fully equipped to perform their job at the highest level
• Model core values to positively impact team and culture
• Ensure all Team Member onboarding, training and accountability are being executed with excellence
• Ensuring full compliance with all local, state and federal laws including but not limited to employment law
• Respond to employment related requests from EDD, Workers comp and other important stakeholders
• Leading the Administrative Team in completing all office related tasks such as: reviewing employee time records, processing bi-weekly payroll, etc.
• Leading the Marketing Team in accomplishing marketing objectives including: increasing capacity, growing sales, growing profitable channels, and connecting with the community including nonprofits and schools.
• Demonstrate an outstanding ability to be a team player and work well with members of the executive team
• Show a passion for and understanding of the Chick-fil-A brand and the desire to be an advocate for the brand
• Read and understand financial and operational data and reports to monitor progress towards unit goals and lead others to meet those objectives
• Be a self-leader, committed to personal growth
• Have a deep understanding of restaurant operations and management of hourly employees
• Have excellent interpersonal, communication and problem-solving skills sufficient to speak with and write to persons of various social, cultural, economic and ethnic backgrounds to develop effective working relationships and resolve problems
• Be a superb project and program manager, able to assess needs, set a vision, prioritize appropriately, present creative solutions, develop action plans, and execute and measure results
• Have an ability to set priorities, meet deadlines and follow through on multiple tasks and projects with attention to detail and in a timely manner

SKILLS & EXPERIENCE NEEDED

• Bachelor's Degree Required
• 4 - 6 years of leadership experience is required
• Demonstrates humility and a servant leadership mentality and is willing to lead by example.
• Integrity; trustworthy to be a top leader in a thriving business
• Strong sense of purpose and excitement towards connecting with and sharing our purpose with the community
• Empathetic and dependable, with a strong commitment to the team.
• Experience handling HR issues in accordance with California employment laws
• High level proficiency with Microsoft Excel
• Optimistic and engaging, with a genuine care for people.
• Highly organized with strong multi-tasking skills, and keen attention to detail.
• Experience developing or coaching people and facilitating plans for this
• A team player, with experience in team development and training.
• Able to balance efficiency and effectiveness.
• Possesses strong leadership skills, with the ability to manage and hold others accountable.
• An outgoing personality, focused on building relationships both within and outside of the organization.
• General Business Acumen
• Dedicated, self-motivated, and resourceful problem solver.
• Professionalism in interactions with both team members and guests.
• Passionate about creating and maintaining a positive culture.
• Strong administrative skills, including benefits administration and enrollment