Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

Summary

As a contract AR Analyst, you will be responsible for improving and maintaining outstanding AR metrics. The position will analyze AR reports weekly and determine priority and methods of outreach, communicate with the billing, contracts, and other operations teams to resolve customer concerns. 

What you’ll be doing

-Review weekly Accounts Receivable aging reports to prioritize outreach

-Contact new customers to confirm billing information

-Contact and follow-up with customers with past due invoices to request payment statuses and provide solutions with the Accounting team and customer to resolve outstanding payment commitments

-Document customer contacts and collection efforts 

-Communicate with internal staff regarding customer concerns and issues including partnering with key commercial stakeholders to ensure customer balances are addressed and resolved

-Make recommendations for next steps in the collections process such as service interruptions or external collections

We’ll be excited if you have

-Bachelor's Degree in Finance, Accounting, or Business Administration 

-2 years of experience

-Advanced knowledge of Microsoft Excel and/or Google Sheets

-Intermediate knowledge of accounting fundamentals

-Technical and have used or can learn various B2B software (Sage Intacct, Salesforce)

-Excellent communications skills (written and verbal) with outstanding ability to influence decision-makers and guide effective questions

-High degree of accuracy and attention to detail

-Self-motivated team player with a customer-centric approach to getting things done

As a hybrid office-centric company, we are looking for candidates in the Bay Area. Candidates outside the location are encouraged to apply though must be willing to relocate.

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Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

By submitting your application, you acknowledge that you have read and understood Firework's Applicant Privacy Policy located at: https://firework.com/legal/applicantpolicy/.