HOW YOU'LL CONTRIBUTE

• Develop strategic recruitment plan to expand existing network reach and work order volume capacity
• Perform contractor/vendor performance audit on a periodic basis. Create, maintain and provide contractor/vendor scorecard reviews and master record maintenance
• Manage pricing negotiation for assigned contractors/vendors
• Proactively support the claim process if there is a contractor/vendor issue that warrants immediate attention
• Analyze contractor allocations and work order management to identify trends and recommend opportunities to improve and increase contractor/vendor output
• Develop, track, monitor, and report on department metrics, which may include cost, service and other areas to drive performance improvement
• Improve communication, including claim status updates, customer updates and account updates
• Responsible for contractor/vendor training, including system training; assist contractors/vendors with invoice issues and payment process as needed.
• Ensure contractor/vendor documentation is current, including, but not limited to licensing, insurance, and worker's compensation insurance
• May travel to meet with contractors within network or participate in training as requested
• Other duties as assigned

WHAT YOU'LL BRING

• Bachelor's degree or equivalent combination of education, training and experience
• 3-5 years of directly related work experience, including 2 years demonstrated experience in a lead or supervisory role
• Strong MS Office skills
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in areas of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Provides others with reliable information and uses good listening skills, as well as effective written and verbal communication skills

SALARY RANGE