What You'll Do:

• Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
• Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
• Process Real Estate Applications/contracts.
• Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
• Process auto-renewal preventions.
• Process and send Real Estate invoices as required.
• Process seller's coverage cancelation/Overcome cancelation requests.
• Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
• Consistently perform compliant wrap-ups.
• Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
• Keep abreast of industry, contract coverage and limits, process and procedures.

What You'll Bring:

• High School Diploma or equivalent
• 1-3 years inbound call center sales experience.
• Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
• Excellent customer service skills.
• Excellent oral, written communication and listening skills.
• Ability to clearly and effectively communicate to both external and internal customers.
• Excellent organizational skills (Multi-tasking, prioritizing and follow up).
• Demonstration of teamwork skills and initiative required.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Ability to apply common sense, understanding and problem solving.
• Type minimum of 45 words per minute.
• Working knowledge of Windows and Microsoft Office.
• Basic math skills required.
• Knowledge of the real estate or mortgage industry helpful.

Salary Range:

$15.18 -26.41 per hour monthly performance bonus

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location