You haven't searched anything yet.
Primary Function :
Ensure loan payoffs and title releases are completed with accordance to strict policies and procedures. Successfully execute administrative duties / projects that support the organization, including processing payments, maintaining records, delivering titles, and managing key security tasks that protect the collateral position of the organization.
Work with a high attention to detail and accuracy. Ensure effective and efficient workflow between internal and external clients and provide excellent customer service.
General Duties :
Enter transactions into computers to record transactions and issue computer-generated receipts. Process payments received by mail, in-person, or over the telephone.
FedEx, US Mail) Verify the accuracy of delivery instructions and contact information. Accurately print mailing labels and create outgoing packages.
Manage relationships to ensure efficiencies. Work cross-functionally to resolve issues and source information.
Review files, records, and other documents to obtain information to respond to requests. Supply information that requires knowledge of functional organization and procedures.
Serve as an information resource regarding critical policies and procedures. Ability to discern the proper channels for addressing issues / concerns.
Accurately identify needs through meaningful conversations and promote solutions with minimal supervision. Escalate complex inquiries to management.
Provide thorough, timely, and accurate responses. Process payments, email / fax title copies, translate account information;
implement changes in title orders, etc.Passionately contribute to a customer-focused environment and consistently surpass customer expectations.
Commit to delivering the best of customer experiences with each customer interaction.Occasional need to diffuse customer grievances and present corrective actions to salvage a damaged customer relationship, such as communicating with auctions regarding denied units.
Present excellent customer grievance management skills. Communicate clearly, concisely and in a non-confrontational manner.
Exhibit professionalism and respect to dealers when negotiating a resolution.Determine when necessary to escalate inquiry to Payment Support Specialist III-IV or management
Responsible for maintaining security and compliance controls. Adhere to all operational, security, and risk policies and procedures.
Safeguard all collateral assets and transactions by ensuring that operations are conducted in secure manners that protect the operational integrity and meet compliance.
Pursue ongoing education to stay abreast of changes and trends in the industry.
Work Experience Requirements
Education Requirements
High School Diploma or equivalent
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last updated : 2024-09-09
Full Time
Banking
$53k-67k (estimate)
09/11/2024
12/04/2024
localfirstbank.com
BURLINGTON, NC
500 - 1,000
1935
KEITH STRICKLAND
$5M - $10M
Banking
Established in 1935, First Bank is now the largest independent, full-service community bank headquartered in North Carolina. With more than 100 branches across the Carolinas, we provide the best-in-class financial solutions, advice and technology you need to manage your home or businesswith local decision makers who know your name and live in your neighborhood. Come see why individuals, families and businesses have trusted us for generations. Member FDIC | Equal Housing Lender
The job skills required for Payment specialist include Attention to Detail, Written Communication, Communication Skills, Organizational Skills, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Payment specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Payment specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Payment specialist positions, which can be used as a reference in future career path planning. As a Payment specialist, it can be promoted into senior positions as a Billing Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Payment specialist. You can explore the career advancement for a Payment specialist below and select your interested title to get hiring information.