Job Title: Housekeeping Supervisor

Location: Springhill Suites by Marriott Garner, NC

Reports To: Hotel General Manager

Job Summary:

The Housekeeping Supervisor is responsible for overseeing the housekeeping operations of a luxury boutique hotel, ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and presentation. This role involves managing and training the housekeeping team, coordinating with other hotel departments, and ensuring a seamless and exceptional guest experience.

Key Responsibilities:

• Supervision and Leadership:

  • Lead and supervise the housekeeping team, including room attendants, housemen, and laundry staff.
  • Develop and implement training programs to ensure team members adhere to luxury standards of cleanliness and service.
  • Conduct performance evaluations, provide feedback, and address any performance issues or conflicts within the team.

• Operational Management:

  • Oversee daily housekeeping operations, including room cleaning, public area maintenance, and laundry services.
  • Develop and maintain cleaning schedules and ensure all tasks are completed efficiently and to a high standard.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and presentation standards.

• Guest Service and Satisfaction:

  • Address and resolve guest complaints and special requests related to housekeeping services promptly and professionally.
  • Ensure that guest preferences and special requests are noted and acted upon to enhance their stay experience.
  • Monitor guest feedback and reviews to identify areas for improvement and implement necessary changes.

• Inventory and Supplies Management:

  • Manage inventory levels of cleaning supplies, linens, and equipment, ensuring timely ordering and cost-effective procurement.
  • Conduct regular inventory audits and maintain accurate records of supplies and equipment usage.

• Health and Safety Compliance:

  • Ensure all housekeeping practices comply with health and safety regulations, including proper handling of cleaning chemicals and equipment.
  • Conduct training on safety procedures and emergency protocols for the housekeeping team.

• Collaboration and Communication:

  • Work closely with other hotel departments, such as front desk and maintenance, to coordinate housekeeping activities and address any operational issues.
  • Communicate effectively with hotel management and staff regarding housekeeping operations, guest feedback, and departmental needs.

• Reporting and Documentation:

  • Maintain accurate records of housekeeping activities, including room inspections, inventory levels, and staff performance.
  • Prepare and present regular reports on housekeeping operations, including performance metrics and any issues encountered.

Qualifications:

• Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is preferred.

• Experience: At least [2] years of experience in housekeeping management or a similar leadership role within a luxury or high-end hospitality environment.

• Skills:

  • Extensive knowledge of housekeeping operations and luxury service standards.
  • Strong leadership and team management skills.
  • Excellent organizational and time-management abilities.
  • Superior communication and problem-solving skills.
  • Ability to work effectively under pressure and adapt to changing priorities.

• Technical Skills:

  • Proficiency in housekeeping management software and property management systems (PMS).
  • Familiarity with cleaning equipment and safety procedures.

• Certifications:

  • Relevant certifications such as Certified Executive Housekeeper (CEH) are advantageous.
  • Training in health and safety regulations and emergency protocols.

• Personal Traits:

  • Attention to detail with a commitment to maintaining high standards of cleanliness.
  • Professionalism and discretion in handling guest information and requests.
  • Physical stamina to perform the required tasks and work in various environmental conditions.

Working Conditions:

• Must be able to work flexible hours, including weekends and holidays, to accommodate the needs of the hotel.
• Ability to perform physical tasks such as lifting, bending, and standing for extended periods