230 Customer Service Representative I (Hybrid) Jobs in Phoenix, AZ
First Citizens Bank is Hiring a Customer Service Representative I (Hybrid) Near Phoenix, AZ
We are looking for candidates who are within a reasonable drivable distance to our Phoenix, AZ office for a hybrid position.
Job Summary:
* Serves as an initial point of contact on banking inquiries and concerns.
* Provides support for existing and prospective clients via inbound telephone calls and live chat.
* Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.
* Identifies cross-sell opportunities and makes referrals as appropriate.
* Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge.
Available schedule options:
Thursday - Sunday 6:30pm - 5:30am PST
Sunday - Wednesday 6:00pm - 5:00am PST
Responsibilities
- Client Service - Answers inbound client calls and chats spanning multiple banks and states. Addresses needs ranging from routine balance and transaction questions to more complex issues requiring further research. Utilizes available Bank tools and resources to provide timely, accurate resolution for each client. Maintains high client service standards throughout all activities.
- Business Proficiency - Serves as a resource on operations, policy, and procedure information to both associates and clients. Maintains current knowledge of client calls regarding retail, commercial, bankcard, and online banking. Communicates enterprise-wide changes and impacts to clients as necessary.
- Crime Mitigation - Serves as initial point of contact for reported fraud and forgery. Documents the reported activity and takes appropriate action. Actions may include opening, closing, or placing holds on accounts as well as refunding feeds, submitting affidavits, and escalating to the appropriate internal parties.
- Sales Support - Identifies cross-sales opportunities through client profiles and account detail information. Promotes Bank products to clients and makes referrals to sales teams when possible.
Basic Qualifications:
High school diploma or GED with 1 year call center or customer service experience.
Additional Requirements:
* Strong verbal and written communication skills.
* Working knowledge of PC-based software.
* Ability to work in multiple software applications at one time.
* Strong keyboard skills.
* Ability to multi-task in a fast-paced environment.
* Ability to display professionalism while interacting with others.
Job Summary
Full Time
$36k-45k (estimate)
07/06/2024
07/20/2024
firstcitizens.com
MILWAUKEE, WI
3,000 - 7,500
1898
RALPH GARCIA
$1B - $3B
Banking
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About First Citizens Bank
For more than 100 years, Raleigh, N.C. -headquartered First Citizens Bank has helped customers do more with the money they earn, save and invest. Along the way, weve built our company on such timeless values as integrity, hard work and taking the long-term view. In 1898, First Citizens began as the Bank of Smithfield in Johnston County, N.C. From a single office, First Citizens has grown to more than 550 branches in 19 states. First Citizens today is a full-service banking institution with more than 6,500 employees. Our parent company, First Citizens BancShares, Inc. (NASDAQ: FCNCA), has more ...than $35 billion in assets. First Citizens is now the countrys largest family-controlled bank, with a record of stable leadership few institutions can rival. First Citizens offers: Traditional banking services. Essential business and professional services. Wealth management capabilities. Hundreds of branches and ATMs, a full-service telephone bank and sophisticated online and mobile banking offerings. For over 120 years, customers have trusted First Citizens with their money and their futures. And thats a trust weve always taken seriously. For every First Citizens customer, now and in the future, we make a simple promise: We will always live and work by the values that have distinguished First Citizens since the day we opened our doors. Forever First is our commitment to the people, businesses and communities who rely on us to be the best bank we can be. As we say, Money isnt everything. But so much depends on what you do with your money. First Citizens Bank. Forever First. Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). Equal Housing Lender Member FDIC
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The following is the career advancement route for Customer Service Representative I (Hybrid) positions, which can be used as a reference in future career path planning. As a Customer Service Representative I (Hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I (Hybrid). You can explore the career advancement for a Customer Service Representative I (Hybrid) below and select your interested title to get hiring information.
