About FCCU
FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values- Strengthen Community by helping members grow and thrive.

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

First Community Credit Union is seeking a full-time call center representative (Member Relations Specialist) to join our team to thoroughly and efficiently handle our members' and prospective members' financial needs. Are you looking for a rewarding career in the financial industry ? Do you enjoy working as part of a customer service team and thrive in leadership roles ? Would you like to work for a flourishing credit union in a supportive work environment ? If so, please read on!
As a Member Relations Specialist, you realize the importance of extending excellent customer service to members and prospective members and how that impacts the growth of our credit union. You exude a professional and courteous attitude as you interact with members and fellow employees while troubleshooting and resolving issues.
You focus on keeping the department's abandoned call rate low by promptly handling incoming calls and recognizing opportunities to share your knowledge about new and existing credit union products and services. This helps our team reach established growth targets.
QUALIFICATIONS

• Two years customer service experience
• Ability to handle personal, sensitive information professionally
• Strong critical thinking skills with an emphasis on accuracy
• Focused with an ability to prioritize multiple tasks

Are you passionate about customer service? Are you tactful and diplomatic? Are you a detail-oriented person with excellent follow-through? Are you ready to contribute your talents and energies to strengthening the quality of our credit union? If so, then you might just be perfect for this customer service position!
Benefits
We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
Work Schedule
Monday-Friday,8am-5pm.
You must complete an FCCU employment application located at
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)