4 Customer Service Center Representative Jobs in Lakeview, OR
First Community Credit Union is Hiring a Customer Service Center Representative Near Lakeview, OR
Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures and regulatory banking requirements.
RequirementsThis position requires a high school diploma or equivalent and a proven track record in customer service. Proficiency in basic computer, data entry and typing skills is required.
Must demonstrate a positive attitude, a professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with exceptional interpersonal communication skills.
Essential Functions
- Represents the Credit Union to the members in a friendly, positive, and professional manner, and provides prompt, efficient, confidential and accurate service when answering telephone call inquiries.
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
- Provides simple accounts research and learns to recognize member's needs for services and presents and refers them appropriately via phone, email or chat.
- Maintains daily, monthly and quarterly reports as assigned.
- Tracks daily and monthly referrals and goals.
- Handles all non-monetary transactions for members (i.e., transfers, loan payments, miscellaneous receipts) and other normal inquiries.
- Actively promote the use of Credit Union technology, including helping members with Telephone Banking, Online Banking and Bill Pay, and other automated services promoted by the Credit Union.
- Responds to members’ requests, problems, and complaints, and/or directs them to the proper person for specific information and assistance.
- Provide internal assistance to staff to help with member problem resolution.
- Maintain proper security of member requests, software/equipment and surroundings.
- This position requires a very active person to be a good listener and sell credit union products and services.
- Build and maintain positive member relations via telephone and personal contacts, and is responsible for proper telephone and email etiquette with a friendly can-do-attitude.
- Represents the Credit Union with honesty, integrity and trust at all times.
- Adheres to established internal policies and procedures for compliance. Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
- Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
- Performs all other duties as assigned.
- Be willing to perform any duty (beyond Essential Functions above) as assigned.
- Be able to handle different situations; i.e., demonstrate versatility.
- Responsible to develop and maintain a high level of product service knowledge.
- Ability to make sound decisions.
- Assist with information gathering.
- Adequately perform all operational functions.
- Provide other functions as requested.
- Confidentiality is of utmost importance.
- Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
- Potential exposure to the threat of violence at any time.
- Occasional business travel may be required.
- Sitting or standing for extended periods of time may be required.
- Repetitive motions and extensive keyboarding may be required.
- Equal Opportunity employer, including protected Veterans and individuals with disabilities
Job Summary
Full Time
Banking
$42k-53k (estimate)
05/30/2024
07/12/2024
firstccu.com
MACHESNEY PARK, IL
25 - 50
1933
JOHN WELCH
$5M - $10M
Banking
Related Companies
About First Community Credit Union
First Community Credit Union is a member-owned, not-for-profit financial cooperative and has provided quality member service for over 85 years. FirstCCU has more than 20,000 members and $156 million in assets and is a Bauer Financial 5-Star Superior Safety rated credit union for 19 consecutive years. Established in 1933, during the midst of the Great Depression, 20 employees of Fairbanks Morse & Company in Beloit, Wisconsin chipped in $5.00 shares to start the original credit union. This money was then lent out to other employees who needed a loan. FirstCCU has four full-service branch locatio...ns in Janesville, Beloit, and Monroe, and Rockford. Membership with the credit union is open to anyone who lives or works in Rock, Green, Dane, Jefferson, Iowa, Grant, Lafayette, Racine, Kenosha, Waukesha, and Walworth counties in Wisconsin as well as Winnebago, Jo Daviess, McHenry, Boone, Ogle, Carroll, and Stephenson counties in Illinois. Member NCUA Equal Housing Lender
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The job skills required for Customer Service Center Representative include Customer Service, Data Entry, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Center Representative positions, which can be used as a reference in future career path planning. As a Customer Service Center Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Center Representative. You can explore the career advancement for a Customer Service Center Representative below and select your interested title to get hiring information.
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