First Community Credit Union is looking to hire a full-time Retail Manager for our South Market to include the Wahpeton, Hankinson, Milnor and Oakes branches. You will be responsible for managing and directing the retail sales and service function in assigned branch network and successfully meet the financial services needs of its membership. Guide staff in providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines.

• Enthusiastically support the Credit Union's focus on member sales and service. Seek out sales and cross-sell opportunities and promote products and services based on member needs.
• Consistently meet or exceed branch sales goals to support overall Credit Union financial goals.
• Provide leadership and directly supervise assigned branch personnel. Provide ongoing coaching and ensure a positive and professional team environment, high quality work and efficiency in operations are maintained, and branch personnel are well trained in all phases of their respective jobs.
• Effectively apply management practices in leading the work of assigned branch personnel and building an engaged team. Exercise managerial leadership duties as it relates to staffing, development, training, coaching, motivating, performance management and disciplinary action. Conduct staff meetings to keep branch personnel informed of pertinent policies and procedures affecting their jobs.
• Maintain a working knowledge of the Credit Union's consumer lending and credit policies and answer member questions as appropriate; take loan applications; and approve or reject loan applications within individual lending authority. Perform activities related to new account opening.
• Participate in and seek opportunities for branch growth through community involvement, community leadership activities, branch business development and marketing activities. Encourage branch personnel to actively participate in business and community events.
• Respond to difficult or complex situations and concerns of members and others. Find solutions, whenever possible, without escalating to the next level of management.
• Monitor activities of the branches within the market to insure they are in compliance with established policies and procedures.

• Advise manager of the activities, needs, and problems in the branch locations. Prepare and submit standard reports as requested. Assist manager with the completion of all administrative, sales, and operational tasks as directed.

Qualifications

• Ambitious learner and team member
• Goal-oriented and always learning and improving
• Excellent customer service
• Ability to lead and direct others
• Ability to work additional hours and travel to other branch locations as needed

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-Strengthen Community by helping members grow and thrive.

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Benefits

We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

You must complete an FCCU employment application located at https://www.myfccu.com/careers

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)