Description

Seeking serious candidates with experience in the UCC, PUBLIC RECORDS, finance or legal sphere. DE DCIS experience strongly preferred.

Are you an upbeat team player who enjoys staying busy and excels at details? Do you have a passion for providing excellent customer service? If so, we may have a opportunity for you in our Dover office as a Client Services Specialist.

[Please note that this is a full-time, regular, on-site position and all correspondence from us will be via our Paylocity ATS. If you apply, make sure you monitor your spam folder as our messages may get filtered.]

First Corporate Solutions is a service, technology, and data firm providing cloud-based compliance and risk management solutions in the financial, legal, corporate and government sectors. We deliver superior customer experience combined with our intuitive user interface and API integration. Compensation package includes generous employee benefit options and paid time off as well as a 401(k) including Safe Harbor company match. For more about us, please visit our website: www.ficoso.com

The Client Services Specialist (CSS) facilitates the filing and retrieval of Corporate and UCC documents through the State of Delaware DCIS system. In addition, the CSS supports general operational functions and enter orders through the use of company order entry systems.

DUTIES AND RESPONSIBILITIES

• File and retrieve UCC and Corporate documents through the Secretary of State of Delaware

• Independently answer general UCC and Corporate questions

• Participate in SOP processing and mail handling.

• Perform basic office duties such as answering phones, filing, scanning, and faxing

• Input data with low error ratio while delivering exceptional speed and accuracy

• Data entry and management in all supporting systems

• Navigate quickly and accurately between multiple databases

• Maintain quality control standards. Demonstrate ability to multitask and manage projects simultaneously with strong attention to detail and accuracy

• Process nationwide work

• Manage/maintain client accounts and portfolios.

• Build exceptional relationships and rapport with clients to better understand their needs

• Proactively update clients and exceed their expectations and deadlines

Requirements

EDUCATION/CERTIFICATION

• High School Diploma or greater

• Preferred - Some college or bachelor's degree in business-related field

EXPERIENCE

• Three years in customer service in any capacity

• Highly desirable - Two years in risk management, compliance, UCC, public record, finance or legal industry

PREFERRED SKILLS/ATTRIBUTES

• Strong computer skills with the ability to integrate information from multiple sources quickly and accurately
• Must have a basic understanding of related computer applications, primarily Microsoft Word and Excel
• Comfortable working in a small office environment
• Possess an energetic self-starter mentality and thrive in a fast-paced team-oriented environment
• Must be able to work effectively in a teamwork environment - in daily activities as well as addressing problems in unique situations.
• Possess excellent written, verbal and visual communication skills and ability to read, write, speak the English language