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Branch/Dept Manager S
$67k-82k (estimate)
Other | Banking 2 Weeks Ago
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First Credit Union is Hiring a Branch/Dept Manager S Near Chandler, AZ

Summary/ObjectiveResponsible for day-to-day operations of the branch and assisting the Regional Manager of Operations with managerial, and administrative functions. Maintain communication between staff and Regional Manager, Operations. Provides, support, guidance, and training to staff.
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Maintain communications between the branch and management by preparing daily, weekly, and month-end reports regarding branch operations and productivity.
  • Formulate recommendations and provide feedback to management regarding operational policies and procedures.
  • Maintain control over audit procedures to ensure compliance with controls. If weaknesses are identified, report them to Regional Manager, Operations immediately.
  • Assist in ensuring that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
  • Monitor branch activity, including number of transactions, loan volume, sales volume, etc.
  • Holds responsibility for auditing all new membership cards and for compliance before cards are signed. Deviances from procedure will be documented by the Regional Manager, Operations and reviewed with staff.
  • Maintain knowledge of the Credit Unions’ products and services in order to efficiently train and motivate staff to cross-sell.
  • Provide training and guidance to staff in regard to branch operations and policies.
  • Schedule, supervise, and motivate branch staff in an effort to maintain optimal member service satisfaction levels.
  • Coach staff to fulfill business plan goals.
  • Assist in evaluating staff’s work performance by helping to prepare and deliver annual performance reviews and performing coaching sessions.
  • Monitor quality of service for members, and ensure that employees are maximizing opportunities to sell products.
  • Assist in managing the security and safety of the branch, by analyzing security and safety policies and procedures. Alert staff of any changes.
  • Represent and promote the Credit Union professionally and positively within the community.
  • Ensure compliance with all internal controls and established policies and procedures.
  • Ability to handle confidential/sensitive information in a professional manner.
  • Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
Competencies
  • Superb customer service orientation.
  • Strong numeric ability.
  • Accuracy and attention to detail.
  • Computer proficiency.
  • Stress management/composure.
  • Good listening and communication skills.
  • Honesty and integrity.
  • Teamwork.
  • Leadership and supervisory skills.
Supervisory ResponsibilityThis position has supervisory responsibilities.
Work EnvironmentThis job operates in a branch setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical presence in the branch setting is required.
Physical DemandsThis position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping, or standing as necessary.
Position Type/Expected Hours of WorkAbility to work flexible schedule Monday through Friday.
TravelPeriodic travel to other FCU locations may be required.
Required Education And Experience
  • High school diploma or equivalent. College graduate highly desirable.
  • Three years related experience and/or training; or equivalent combination of education and experience.
Preferred Education And Experience
  • Previous cash handling experience.
  • Previous experience with a credit union highly desirable.
Additional Eligibility Qualifications
  • Multi-lingual capabilities to include Spanish are a plus.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Summary

JOB TYPE

Other

INDUSTRY

Banking

SALARY

$67k-82k (estimate)

POST DATE

06/04/2024

EXPIRATION DATE

06/27/2024

WEBSITE

firstcu.coop

HEADQUARTERS

CHANDLER, AZ

SIZE

100 - 200

FOUNDED

1935

CEO

JAY CURTIS

REVENUE

$10M - $50M

INDUSTRY

Banking

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