Why work for First Federal Bank?

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members! Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance. Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Essential Duties and Responsibilities

• Answer bank customer inquiries regarding loan accounts.
• Deliver high level service to internal and external customers.
• Book new loans and process payments for hospital loan accounts, mortgage and consumer loans.
• Reviews booked loan data for accuracy and timeliness and follows up on the receipt of title policies and recorded security instruments from title companies.
• Process escrow transactions including disbursements, contributions, and annual analysis
• Analyze and act upon daily, weekly, monthly, and quarterly core system reports
• Establish and maintain automatic transfers on all loan accounts
• Provide payoff quotes to outside lenders
• Prepare documents for paid off loans, release security interest, and maintain permanent loan records.
• Draft and deliver various customer correspondence including letters, revised loan documents, and modification agreements.
• Conduct positive interactions with the bank’s business partners that promote a strong business relationship
• Carry out all other projects or special assignments by management.
• Perform all job duties and maintain compliance with all banking acts, laws and regulations applicable to your job function.

Non-Essential Duties and Responsibilities

• Make a daily personal improvement in assigned tasks or the immediate work environment.
• Frequently offer ideas and suggestions to improve operational efficiency.
• Disposition daily unposted and returned proof of deposit items
• Manage and follow up on outstanding escrow holdback agreements according to underwriting requirements
• Handle the tracking of insurance coverage
• Service insurance policies including flood, hazard, and mortgage insurance coverage
• May make branch visits for trainings and/or meetings.
• Train other department employees in loan servicing tasks.
• Maintain accurate record of loan rate indexes.
• Manage the bank’s credit reporting obligations according to regulatory requirements and Metro 2 standards.
• Manage construction projects including draw requests, tracking software, and conversions to permanent financing
• May perform a variety of clerical duties which require departmental procedures such as: putting away files, sending files/documents to branches, filing, correspondence, scanning loan documentation for uploading, etc. as needed.

Qualifications Required

A High School Diploma or equivalent and a basic knowledge of Microsoft Word and Microsoft Excel is required.

Physical Requirements and Working Conditions

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic office equipment. Some infrequent travel is required for branch/department visitations. The job is within the normal office environment range. The ability to lift, move or carry at least 20 pounds.

Qualifications Preferred

An Associate’s Degree, one year of loan servicing experience and/or accounting general ledger experience, one year of mortgage or consumer loan processing, one year of banking customer service or related experience is preferred.