Description

The teller position at First Federal Savings serves as a highly visible representative of the Company to customers. The teller works closely with other tellers and customer service representatives to serve customers with the highest level of service and to cultivate new relationships and nurture existing relationships.

Key Responsibilities

Customer Service

• Deliver the highest level of service to First Federal’s customers, while adhering to all company policies and procedures
• Serve as one of the “faces” of First Federal to customers, exhibiting a sense of confidence and professionalism
• Assist and address customer inquiries with a sense of urgency and understanding, partnering with colleagues on the teller line as well as in Operations in order to direct the customer to the appropriate individual
• Solve basic problems and answer fundamental customer inquiries in a pleasant way, including questions regarding account balances, CD maturity dates, and simple “Profile 1” information

Requirements

• High school diploma preferred
• Previous teller or cash handling experience is preferred
• A work ethic that is focused, motivated, mature, energetic, and detail-oriented
• Character defined by honesty, kindness, and collaboration
• A personal style that is neat, tidy, and professional
• Working knowledge of computer and office equipment operation