Job Description

Summary :

Contribute to the management of the Credit Union's operations, growth and direction. Has the overall responsibility for the efficient and effective management of the Member Service and Delivery Channels.

Ensures that established policies and procedures are adhered to and that members are served promptly and professionally.

Responsible for building branch business by developing and implementing programs to attract new business and retain existing business.

Responsible for increasing our penetration with existing business partners

Essential Duties and Responsibilities include the following :

• Responsible for managing 3 branches
• Develop strategic plan, policies and procedures to help the Credit Union grow
• Ensure the success of plans and policies through effective implementation at the branch level
• Ensure compliance with Bank Secrecy Act and all federal regulations as set forth by the NCUA and other regulatory agencies
• Responsible for Member Service, respond to questions, resolving issues and member education on product and services
• Coach staff to evaluate needs of the member and offer appropriate financial products and services
• Work with the Lending Department Director and team to ensure the lending goals are achieved.
• Work with Branch Managers to ensure that the Branches goals are achieved.
• Provide senior management with feedback on member satisfaction, member needs, product and services for use in product development and for strategic planning.
• Prepare for monthly auditors and year end comprehensive audits for all branches
• Develop new business relationships and maintain current membership through support and management of an effective consultative sales and service culture
• Ensure the success of plans, policies and procedures through effective support of electronic delivery services :

Online Banking

• Mobile Banking
• Remote Deposit Capture
• Bill Pay
• Person-to-Person Payment
• Work with our Investment and Retirement Center

Qualifications

• College degree in Finance / Business Administration or equivalent experience
• 5-7 years related experience and / or training
• Proven track record in successful implementation of consultative sales and service culture.
• Ability to recognize and solve problems.
• Cost Consciousness - Develops and implements cost saving measures
• Strategic Thinking - Develops strategies to achieve organizational goals.
• Ability to analyze, and interpret business periodicals, professional journals, technical procedures, governmental regulations, financial reports and legal documents.
• Ability to effectively present information and respond to questions from managers, employees and members.
• Good presentation skills
• Ability to read balance sheets and calculate figures and amounts such as discounts, interest, commissions, and proportions.
• Strong knowledge of computers

Additional Information

As a First Financial employee, you'll enjoy a challenging work environment. Our benefit package includes Medical, Dental, Rx, Vision, Life Insurance, 401K Plan, Pension Plan, Vacation, Sick and Personal time.

Equal Opportunity Employer / Veterans / Disabled

Last updated : 2024-08-23