Location: On site in Memphis, TN, Nashville, TN, Knoxville, TN, Charlotte, NC, Miami, FL, or New Orleans, LA
The Retail Strategic Expansion Manager is involved in adapting, developing as needed and implementing sales training programs, tools, playbook and strategies in expansion markets and De Novo Banking Centers. Additionally, the manager will analyze client data to identify trends and insights that inform sales strategies and improve overall client satisfaction in the expanded markets and De Novo Banking Centers. Collaboration with cross-functional teams is essential to streamline sales processes and workflows, ensuring alignment with company goals and strategies. This role requires a strong background in sales, strategic planning and data analysis, along with excellent communication, presentation, facilitation and collaboration skills. Additionally, direct experience in market expansion or de novo Banking Center opening processes is key.
Responsibilities:

• Adaptation, design and development of de novo banking center strategies
• Effectively adapt the full Sales Playbook for the market expansion/de novo banking centers.
• Analyze sales performance data to identify areas for improvement and implement solutions in the de novo banking centers.
• Develop and implement sales training programs to enhance the skills and knowledge of the de novo banking centers.
• Ensure that the de novo banking center teams have access to the necessary tools, resources, and support to meet their goals.
• Motivate associates to perform in ways that create meaningful change and lead an engaged workforce that's empowered to innovate and help shape an organization's future success.
• Collaborate with marketing to create sales tools and collateral that align with the company's sales strategy in the expansion markets.
• Streamline sales processes and workflows to increase efficiency and effectiveness.
• Act as a liaison between lines of business, marketing, and other departments to ensure alignment of goals and strategies.
• Analyze client data to identify trends and insights that can inform sales strategies.
• Develop and implement strategies to improve the overall client experience.
• Utilize data analysis tools and techniques to optimize sales performance and drive growth.

Requirements:

• 5 years of experience in sales, data analysis, client experience or a related field, with at least 2 years in a sales enablement role.
• Have been part of a market expansion or de novo banking center strategic work
• Strong understanding of sales processes and strategies.
• Excellent communication and presentation skills.
• Ability to collaborate with cross-functional teams.
• Experience with sales enablement tools and technologies.
• Proficiency in data analysis tools and techniques.
• Strong analytical and problem-solving skills.
• Experience in the banking or financial services industry preferred.

About Us First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
•Medical with wellness incentives, dental, and vision
•HSA with company match
•Maternity and parental leave
•Tuition reimbursement
•Mentor program
•401(k) with 6% match
•MoreFirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)