Position Summary:

The Account Manager is responsible for ensuring client and customer needs are met and understood by each department in the company. Their duties include handling client complaints, finding solutions to any issues, and managing other departments to ensure clients are experiencing a positive client-company relationship.

Job Qualifications:

• Bachelor's degree in business management, administration, or related field and a minimum of 5 years professional solutions-based outside sales experience in fast-paced, multifaceted attorney services and/or legal environment or equivalent combination of education and experience
• Successful track record in developing and executing strategic business development action plans within a prescribed territory and generating SARG (same account revenue growth) from existing client base by leveraging cross-selling opportunities and other best practices
• Securing New Business – Converting prospects into new clients and growing additional business with existing clients
• Champion for exceptional customer service in providing business solutions to anticipate and meet client base needs
• A commitment to excellence and to making a difference; results-driven, improvement focused, and action-oriented self-starter who can handle various responsibilities simultaneously and proactively and continually look for a better way of doing things
• Ability to travel within prescribed territory and represent First Legal at social networking events

Job Duties:

(* Denotes an "Essential function")

• Maintain existing Key Accounts (100-200 active accounts).
• Actively develop New Business Opportunities in supporting businesses
• Visit and represent the company via phone, web, and personal client meetings
• Maintain all account and client details in the company CRM System
• Champion for exceptional customer service in providing business solutions to anticipate and meet client base needs
• Building strong client relationships to maintain old business and acquire new customers
• Ability to travel within prescribed territory and represent First Legal at social networking events
• Valid Driver's license and clean driving record (3 points or less)
• Valid Auto Insurance - checked quarterly

Schedule/Location:

• Hours: Monday-Friday 8:00am-5:00pm
• Remote - San Francisco, CA (required to be out in the field 2-3x a week)
• Salary Commission - Based on experience

About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.