Job Description To provide the organisation with deep client, sector and market insights in key sectors, originate business and identify opportunities to cross sell for RMB and the broader FirstRand Group in line with shareholders strategic objectives and managing a portfolio of corporate clients within the designated sector. Monitor revenue growth for applicable income streams and determine targets for revenue growth. Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards. Establish, manage and maintain sound relationships with stakeholders based on trust that builds the brand. Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner and implement service delivery and efficiency models. Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first Introduce best practice customer service solutions and efficiency models. Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience. Engage in cross-functional relationships to obtain and to provide work support. Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums. Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies. Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions. Drive strategic projects, change management and platform integration across operations Leverage Group capability to exploit opportunities. Ensure and encourage adherence to an operational framework of policies and procedures. Ensure integrated view and reporting of relevant business information. Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes. Ensure reporting of identified inconsistencies or opportunities. Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately. Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders. Maintain up to date knowledge of local and global trends. Provide thought leadership and expertise Translate functional sales strategy into integrated tactical product, channel or delivery plans. Ensure that sales strategies are aligned across the customer value proposition Implement and manage organisation capabilities that enhance business performance and profitability. Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team. Monitor cost activities and collection of revenue and measure cost to income against set targets and put measures in place to address any discrepancies. Job Details Application Closing Date 25/05/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo, DirectAxis and MotoVantage. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.