Perform specialized accounting/bookkeeping work of an advanced nature. Must know and follow the established compliance regulations, policies and procedures for the position and the organization. Expected to deliver customer service as outlined in our “customer pledge” and “customer service standards” and adhere to our “code of conduct”.

OPERATIONS:

• POS Disputes
• Input wire information into FRB
• Verification of wire transfers
• Processing of Fed corrections/adjustments
• Monitoring of reject rates
• Unposted item processing
• ACH origination and returns 
• ACH disputes
• ACH annual review
• ACH agreements
• SDC Claims/Tracking 
• Address change verifications 
• Chargeback item processing
• Process daily corrections of unbalanced transactions from overnight processing
• Balance proof account
• Balance cash advances 
• Notification to Social Security regarding deaths
• Overdrafts 
• Adjustments to customer accounts
• Credit card servicing
• Risk Review

OTHER:

• Performs a variety of other tasks, such as filing, copying, and distributing and opening mail.
• Routinely check internal bank email and other bank communications.
• Actively involved in community activities.
• Participates when possible in bank activities
• Performs other tasks requested by supervisor as they relate to the Bank and its functions
• Must maintain timely and dependable attendance 
• Must effectively and professionally engage with customers 

Requirements:
Incumbent should possess aptitude for numbers, be detail oriented, computer literate (familiar with MS Windows and Office), possess good problem-solving and critical-thinking skills, have the ability to work “effectively” with co-workers as well as customers and have good communication and customer service skills. Incumbent must have the knowledge of regulations and compliance within the banking industry and have the ability to interpret regulations and laws and disseminate information as well as the ability to organize, prioritize work and meet deadlines. Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism. Incumbent must have the ability to work with minimum supervision. Two (2) years of Banking/Finance experience and/or Associates Degree in Business Administration or equivalent education or experience. Must, at all times, maintain confidentiality of the Bank’s records and customer transactions, as well as a high degree of personal integrity.