Role:
Primary responsibility to provide network and server technical services to support the company IT needs.
Essential Functions & Responsibilities:

• Provides support for the company's network and PC/LAN servers including gear set-up, support and maintenance.
• Ensures printers, workstations, desktop software are maintained and upgraded with the latest patches while performing system troubleshooting.
• Assist with internal IT services for our Houston area offices.
• Create and maintain comprehensive documentation for all implemented networks utilizing MS Word, MS Project, MS Excel, MS SharePoint and MS Visio.
• Provide 24/7 on call support.
• Performs other job related duties as assigned.

Performance Measurements:
1. To assure prompt response to and recovery from systems and network related production interruptions, across multiple hardware platforms, networks and operating systems.
2. To identify opportunities to improve services to the company and/or its customers through use of new products and technologies.
3. To anticipate system and network security/integrity risks and assure adequate safeguards.
4. To ensure that network users, user environment and directories are established, updated and maintained on a regular basis.
5. To provide friendly, professional and accurate service and support to all members and associates.
Knowledge and Skills:
Experience: Five years to ten years of similar or related experience.
Education: A college degree and a professional certificate or a graduate degree. Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer (MCSE) required.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Physical Requirements: While performing the duties of the job, the employee is regularly required to:
-Position self to move about the work area.
-Reach, grab, sort.
-Communicate in person and via telephone with others.
-Identify and recognize small font communication.
-Ability to transport a minimum of 10 pounds.