31 Customer Service Supervisor Jobs in Village, IL
First Staff Services is Hiring a Customer Service Supervisor Near Village, IL
In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow use administrative and project management skills and mentoring capabilities.
Job Responsibilities
You will oversee service center operations and support our customers and our service team. This is a multi-faceted role that reports directly to our General Manager.
- Managing internal service center operations to meet/exceed P&L objectives.
- Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting.
- Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results.
- Assisting account managers in the identification, acquisition, and retention of customers
- Managing inventory, receivables, expenses, and profit/loss accounting. Reviewing and completing monthly reports.
- Utilizing key metrics to evaluate and recommend best practices for operations.
- Managing vendor relationships
- Creating a positive, dynamic, and fun work environment
- 2 years of sales or customer service leadership experience in an industrial atmosphere or parts counter
- High school diploma or GED
- Solid understanding of financial and accounting concepts
- Computer proficiency and the ability to quickly learn our ordering system.
- Industrial sales / distribution experience helpful
- ERP / SAP experience, a plus
Leading regional firm based near O'Hare Airport
Job Summary
Full Time
$73k-95k (estimate)
05/31/2024
07/30/2024
firststaffservices.com
Joliet, IL
25 - 50
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The job skills required for Customer Service Supervisor include Customer Service, Leadership, Commitment, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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