Description
The Senior Payment Services Associate processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems, acting as a Subject Matter Expert (SME) on key areas of focus. This position also proactively conducts quality control measures (QC) on assigned processes. The Senior Associate consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate. In addition, the Senior Associate is responsible for training Associate and Associate II employees on numerous processes.
Here's what you can expect from the job and what you need to be successful:
Job Duties:

• Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
• Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactions, Alkami for online banking, Fed Advantage for ACH processing, Wells Fargo CEO for foreign currency and checks, and Single Point (US Bank) for lockbox research.
• Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review.
• Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions.
• Communicate with members and internal partners as appropriate to achieve positive and responsive customer service.
• Respond to inquiries from internal associates assisting members regarding payment/deposits.
• Assess member financial resources using the core system to complete transactions.
• Adhere to appropriate levels of approval and limit requirement in evaluating transactions.
• Evaluate high risk and high dollar transactions and make decisions about approval or rejection of respective transactions in a self-assured, discerning and timely manner
• Research and resolve member, vendor and internal issues by adjusting processes as appropriate
• Actively participate in the completion of select department projects.

Essential skills:

• Minimum 4 years' experience in the financial industry, ideally in payment operations or back office operation
• Experience handling sensitive information in a confidential manner
• Experience in reviewing and identifying suspicious/fraudulent activity is preferred
• Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
• Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
• Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook)
• Minimum Education: Associate's degree or post-secondary diploma related to financial services

Location: Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro, OR: $26.00 to $28.00 per hour annual bonus
Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa sponsorship or transfer for this position
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