Service Writer serving Emory University

The Service Writer ensures the efficient operation and control of work requests. This position directly interacts with all departments and individual operators and provides customer satisfaction through clerical shop and telephone support. First Transit employs people who are committed to providing our customers with the highest levels of quality and customer service. We deliver what we promise.

First Transit is proud to offer:

• $15.50 hourly wages based on experience and qualifications
• The Shift is Monday - Friday 8:00 am - 4:30 pm
• Tremendous Career Advancement Opportunities due to a strong presence all across North America
• Comprehensive benefits packages include company training, paid holidays & vacation, medical & dental, and a 401(k) savings plan.
• A great work environment!

Service Writer major responsibilities:

• Open work requests immediately upon receipt and close requests upon completion of quality inspection
• Run and review reports as needed
• Answer telephones for shop lines and schedule repair appointments
• Maintain vehicle information files
• Take road call information, communicate with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service
• Contact outside vendors to arrange mechanical repairs as needed
• Arrange pick-up of outside repairs
• File and maintain unit file information.

Service Writer requirements:

• High school diploma or GED equivalent
• CDL C license is required
• Previous administrative experience preferred
• Strong data entry skills
• Computer literate with advanced working knowledge of Microsoft Office and database applications
• Excellent verbal and written communication skills

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, & Puerto Rico. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.