firstPRO is looking for an Entry Level IS Associate for our client who is located in South Jersey. This role is 100% remote and a contract to hire position. Our client is looking for strong candidates who hold a bachelor’s degree and come from a call center environment.

Converting Salary: $45k

RESPONSIBILITES:

· Answer high volume of phone calls and perform triage to direct call to appropriate team.

• Triage incoming email, chats and service tickets routing them to the appropriate team.
• Learn various aspects of organization through technology training, hands-on learning, cross-training, and site visits.
• Assist in the creation of management policies, practices, and procedures related to Information services.
• Draft and distribute professional announcements and training documents as requested.
• Manage various office specific reports and customer satisfaction surveys.
• Collaborate and work effectively with other IT Service Desk members.
• Provide support to admin team for special projects, employee engagement and team building activities.
• Conduct behavior in a professional manner.
• Must maintain the highest customer service standards within all aspects of the position.
• Perform related duties, or as required or requested by Supervisor.

REQUIREMENTS:

• Bachelor's degree is required
• Basic PC skills
• Call center environment experience
• Custom Service Skills

Job Types: Full-time, Contract

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Location:

• New Jersey (Required)

Work Location: Remote