10 Service Desk Lead Jobs in Blue Bell, PA
firstPRO Inc. is Hiring a Service Desk Lead Near Blue Bell, PA
Duties And Responsibilities
- Supervise daily team activities and guide team members.
- Ensure quality and timely completion of tasks.
- Monitor and enhance team morale, escalating issues as needed.
- Conduct trend and root cause analyses with recommendations for improvement.
- Provide feedback and assist with performance reviews and disciplinary documentation.
- Compile status reports and coordinate timesheet approvals.
- Assist in resource allocation for projects.
- Ensure compliance with methodologies and standard operating procedures.
- Participate in client meetings and support intellectual property capture.
- Maintain accurate documentation and confidentiality.
- Participate in candidate interviews for team roles.
- Stay informed about industry trends and pursue relevant certifications.
- Minimum 4 years of IT or related industry experience required.
- Prior supervisory experience preferred.
- Strong organizational skills and ability to multitask.
- Microsoft Certified Professional (MCP)
- Other IT-related certifications
- HDI Support Center Analyst/Desktop Support Technician
- HDI Certified Team Lead
- Project Management
- ITIL Foundations
- Achievement Motivation: Seeks higher performance standards.
- Initiative: Exceeds expectations, finds new approaches.
- Building Relationships: Establishes effective relationships, follows through on commitments.
- Communication: Handles various communication settings effectively, delivers feedback.
- Problem Solving: Uses logical methods for solutions.
- Emotional Intelligence: Manages emotions, handles situations effectively.
- Flexibility: Adapts to and understands different perspectives.
- Conflict Management: Resolves conflicts, listens to various viewpoints.
- Decision Making: Uses structured methods, considers stakeholder impact.
- Leading Change: Leads and manages change, understands barriers.
- Creativity and Innovation: Seeks performance improvements.
- Systems Thinking: Understands tactical and strategic perspectives.
- Impact and Influence: Persuades and influences others effectively.
- Coaching: Supports team learning and growth, provides feedback.
Job Summary
Full Time
Business Services
$84k-106k (estimate)
06/22/2024
07/12/2024
firstproinc.com
ATLANTA, GA
200 - 500
1986
APRIL NAGEL
$10M - $50M
Business Services
Related Companies
About firstPRO Inc.
The objective of firstPRO is to match qualified candidates with the right job openings with our clients. We are dedicated to fulfilling the needs of our clients whether its in a contract, a temp-to-hire, or permanent capacity. We build lasting relationships with candidates who meet written requirements with both hard skills and soft skills. We also meet these goals by building similar relationships with human resources and hiring management within the companies we serve. There are advantages to using a specialized firm like firstPRO like our expertise on the specific markets and verticals that... we currently serve along with the management of the process from pre-screening and scheduling through offer negotiations and background screenings. In order to better understand and educate on job trends, market value, and hiring practices of companies, we have chosen to focus on becoming experts in specific markets.
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The job skills required for Service Desk Lead include Problem Solving, Service Desk, Desktop Support, Initiative, Flexibility, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Lead positions, which can be used as a reference in future career path planning. As a Service Desk Lead, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Lead. You can explore the career advancement for a Service Desk Lead below and select your interested title to get hiring information.
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