67 Customer Service Representative Jobs in Corona, CA
FirstService Residential - California is Hiring a Customer Service Representative Near Corona, CA
Compensation: $17-18/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the futureYour Responsibilities:
- Assist in providing new and replacement access fobs to residents.
- Assist in gate controls.
- Assist in monitoring adherence to facility policies and guidelines.
- Respond to homeowner inquiries regarding facility usage.
- Responsible for registering, recording and monitoring facility rentals and room set-ups.
- Assist in the implementation of all Association and FirstService Residential sponsored community events when requested.
- Demonstrate and monitor the operation of the multi-media equipment by homeowners and their guests.
- Responsible for collecting all revenue received from facility rentals and card access registration, adhering to company policy (no cash accepted).
- Responsible for front desk operations. Including but not limited to telephone, clerical activities, interfacing with residents, and other duties as necessary.
- Handle customer service calls and issue corresponding work orders, in accordance with established procedures.
- Receive all material delivered to the onsite office, process it, and forward to the responsible parties.
- Handle all aspects of issuance of resident identification access cards, gate remotes, resident registration, and maintain appropriate computer and paper files.
- Maintain lost and found depository.
- Monitor and report any violators of the policies and guidelines to the Compliance and Architectural Coordinator.
- Must be able to handle multiple tasks concurrently.
- Maintain parking logs daily and assist with parking violation tickets received from patrol service.
- Must be knowledgeable and adept with Connect, Microsoft Outlook, Word and Excel.
- Professional attire required.
- Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize.
- Demonstrates effective oral and written communication skills.
- Must be able to independently answer and place telephone calls.
- Must be able to sit at a desk for long periods of time.
- Must have excellent customer service skills.
- Proactive in seeking additional work when assigned tasks are completed.
- Some college or technical education.
- Previous customer service experience.
- Proficient in English
- Bilingual Spanish helpful.
- Excellent general math skills.
- Excellent reasoning ability and analytical skills.
- Must be able to lift 25lbs.
- Must have finger dexterity for typing/using a keyboard.
- Verbal ability to effectively communicate with homeowners, co-workers and Board members.
- Writing ability to formulate effective correspondence necessary to perform the job.
- Must have use of vehicle, possess current driver’s license and state mandated vehicle insurance with FirstService Residential listed as certificate holder.
- Must be able to hear in order to receive telephone calls and voice mail messages.
- Must be able to sit for long periods of time, keyboarding in front of computer terminal.
- Must be mobile in order to move around office in order to make copies, send mail and faxes and oversee facility usage in the Clubhouse.
- Medical, dental, and vision plans (full time and part time 30 hours)
- Part time 20 hours qualify for dental and vision
- 401K match
- Time off including vacation, sick, and company paid holidays
- Pet insurance available
- Verizon discount
- Tuition reimbursement
- Legal services
- Free emotional wellbeing and daily life assistance support for all associates
- Domestic partner coverage
- Health savings account
- Flexible spending account
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.To learn more about our company and culture, please visit www.fsresidential.com/california
DisclaimerThe above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Job Summary
Full Time
Residential Real Estate Brokerage & Management
$41k-51k (estimate)
06/21/2024
07/18/2024
www.fsresidential.com
Irvine, California
7,500 - 15,000
Geoffrey Brennen
<$5M
Residential Real Estate Brokerage & Management
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About FirstService Residential - California
Founded in 1988 and headquartered in Dania Beach, Florida. FirstService Residential, a subsidiary of FirstService Corporation, is a leading property management company in North America. FirstService Residential oversees more than 6,500 residential and commercial associations including 1.5 million residential units and over 50 million square feet of commercial space across 21 U.S. states and three provinces in Canada. The company has more than 12,000 employees driving local market expertise and manages in excess of $6 billion in annual budgets.
The job skills required for Customer Service Representative include Customer Service, Customer Support, Written Communication, Communicates Effectively, Organizational Skills, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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