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FirstService Residential Texas is Hiring an Administrator/Lifestyle Coordinator Near Frisco, TX
Job Overview:The Onsite Administrator/Lifestyle Coordinator is responsible for completing administrative tasks for the Association in addition to developing and implementing approximately 3 fun-filled, lifestyle enriching events and programs per month. These events and programs are designed to contribute to resident-HOA relations through social and community involvement, participatory and spectator events, creative activities, signature events, family gatherings, educational classes, fitness classes, etc. This individual will build and foster professional relationships with the General Manager, Board of Directors, and residents to custom-design programs for the community. The Lifestyle Coordinator/Onsite Administrator will also provide a variety of administrative and support services to the property management team and complete special projects as assigned. The position requires the exercise of discretion and independent judgment. Strong organizational, marketing, special event planning, and customer service skills are required with effective interpersonal, writing and oral communication abilities. Your Responsibilities:
Responsible for all aspects of event planning including, but not limited to, the development, implementation and marketing of lifestyle events for the community, all social programs and activities, mailings, managing rsvp’s, and contracting vendors/food trucks, as well as facilitating the set-up and tear-down of events.
Coordination and support of lifestyle initiatives.
Keep accurate records of expenditures for events and submit all receipts in a timely and organized manner.
Maintains order and flow during each event. Mediate any issues as they may arise. Insure work site and event safety.
Plan, promote and participate in monthly calendar of activities, classes and ongoing programs that meet the interests of the community residents. Develop and maintain a master calendar for the community’s events.
Conduct marketing studies and develop plans to attract additional events and sponsorships, work with General Manager to utilize all marketing resources (i.e. community newsletter, E-news, and social media programming).
Build partnerships with local businesses and organizations to provide opportunities to engage in various community service projects and activities in the local area, including the development of sponsorships.
Create invitations, announcements, and postings to market community programs and promote participation.
Develops and maintains effective ongoing homeowner relations, implements initiatives, and manages relationships to ensure a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests as measured by formal and informal feedback.
Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances.
Responds to phone calls and correspondence within 24 hours.
Serve as local information resource and reference for homeowners.
Displays exceptional ability to analyze and deal with a variety of situations.
Uploads all invoices, and receipts, to the petty cash folder or sends to Avid for payment.
Manages client relationships to ensure customer satisfaction and a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and requests.
Provides administrative support for the property management team.
Prepares welcome letter package for mailout, preparation of community email updates, flyer creation etc.
Maintain, update and enter homeowner information in computer database daily.
Maintains inventory of common area keys, amenity access cards for residents and re-order as necessary.
Distributes amenity fobs as needed.
Handles reservations. Ensure all reservations have access to the facilities and amenities.
Follows safety procedures and maintains a safe work environment.
Ability to work flexible hours to include evenings and weekends.
Performs other job-related duties as directed.
Regular and predictable attendance.
Skills & Qualifications:
High School Degree or equivalency required. College Degree preferred.
One to two years of experience in an administrative support and/or activity leader function is preferred. Strong working knowledge of customer service principles and practices and the ability to run activities and events. Ability to read, analyze, and interpret technical procedures, regulations or documents with a similar degree of complexity. Strong interpersonal and communication skills are required.
What We Offer:As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $28.85 to $38.46 / hour Disclaimer:This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #I-OS1