Job Overview:

As the Assistant General Manager you will support the General Manager in effectively managing and operating the community to enhance the property value and resident experience. Contribute to strategic initiatives, financial operations, vendor management, and building positive relationships with residents.

Compensation: $25 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies
• Meet with General Manager regularly to ensure completion of open action items
• Collaborate with the General Manager and Board of Directors to establish and execute strategic initiatives for the community
• Welcome guests in a warm and friendly manner and answer questions
• Answer and direct phone calls in a polite, friendly and professional manner
• Receive deliveries; sort and distribute mail and packages
• Coordinate and supervise community maintenance activities, ensuring proper upkeep of the property, common areas, and amenities. This may include conducting property walks to ensure proper safety and upkeep of the building and amenities
• Support vendor management, including contract negotiations, monitoring of service quality, and compliance with terms and conditions
• Collaborate with the General Manager to address resident inquiries, concerns, and maintenance requests, ensuring a high level of resident satisfaction
• Assist in planning, organizing and attending Board meetings, annual membership meetings, and other community events
• Ensure compliance with federal, state, and local laws, as well as community association governing documents and policies including CC & R's, bylaws, rules and regulations
• Maintain calendar of amenity usage and ensure proper paperwork and documentation is recorded for clubroom, board room and event terrace reservations
• Foster positive relationships with residents, vendors, and staff, promoting a sense of community and teamwork
• Stay updated on industry trends, best practices, and legal requirements related to community management.

Skills and Qualifications:

• Excellent interpersonal and communication skills, with the ability to build positive relationships with residents, vendors and team members
• Strong problem-solving and conflict resolution abilities, capable of addressing issues proactively
• Self-motivated and able to work independently with minimal supervision
• Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively
• Adaptable and flexible, capable of adjusting to changing demands and priorities
• Demonstrates a proactive mindset in identifying and addressing issues before they escalate

Education and Experience:

• CMCA (Certified Manager of Community Associations) certification is a plus
• Additional education and certifications in property management or related disciplines are desirable

Physical Requirements:

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Work Location: Residences at 2211; 2211 E Camelback Road Phoenix, AZ 85016

Work Hours: Monday – Friday, 8a – 5p with some evenings and weekends as needed.

What We Offer:

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About us:

To learn more about our company and culture, visithttps://www.fsresidential.com/arizona/