Purpose:

The Latitude Customer Service Coordinator provides a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association. Will assist with homeowner closings, communications, access control services and assistance with records and reports regarding operations. Ensure the customer service operation is managed in compliance with FirstService Residential standards and practices as well as authentically delivered with the Latitude Margaritaville Lifestyle.

Key Responsibilities and Accountabilities:

• Must be able to work flexible days / times for closings
• Prepare new owner packets and send digitally with any other information that is needed for the Association.
• Manages Outlook workflow and updates with new memos and task as required.
• Attend new owner closings to communicate and distributer provide Association information and required documentation.
• Ensures that new owner questions are answered properly, and messages are handled courteously, accurately and in a timely manner and forwarded to the appropriate departments.
• Educate new owners on the policies and procedures for the Association.
• Maintains, updates, and coordinates resident information in computer database.
• Circulates questions and concerns of new owners to the appropriate department for resolution.
• Completed follow up communication and workflow completion through survey process to ensure excellent results.
• Follows safety procedures and maintains a clean work area.

Technical competencies:

Education/Training:

• Associates degree with concentration in business preferred, or equivalent combination of education and experience.

Experience/Knowledge/Abilities:

• Strong administrative background.
• Three (3) to Five (5) plus years of customer service-related work experience.
• Strong working knowledge of customer service principles and practices.
• Excellent interpersonal, office management and communications skills.
• Self-starter with excellent communication, interpersonal and customer service and telephone skills.

Computer Literacy:

• Ability to prioritize work with minimum supervision.
• Intermediate proficiency in Microsoft Windows software.
• Respond to email inquiries in a timely manner.

Special Requirements:

• Ability to drive a vehicle to the Sales Center.
• Standing, sitting, walking and occasional climbing.
• Required to work at a personal computer for extended periods of time.
• Talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to work extended/flexible hours, weekend, and attend Board meetings as required.
• Have fun!!! FINS UP!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation/Work Schedule:

• $15.00 per hour
• Part-Time (20-29 hours)
• Monday - Friday