5 Shared Services Representative (Hybrid) Jobs in Plantation, FL
FirstService Residential is Hiring a Shared Services Representative (Hybrid) Near Plantation, FL
Your Responsibilities:
- Maintain customer service levels according to company standards.
- Respond to user requests related to HR, Payroll, Benefits, HRIS and Time Entry.
- Provide prompt, courteous service to HR and internal associates.
- Monitor tickets and maintain logs of help desk calls, status and work performed. Ensure problems are solved to the users’ satisfaction or escalate unresolved issues to next level for further investigation.
- Apply critical thinking and problem-solving skills to customer problems to identify and troubleshoot problems, research solutions, and resolve user difficulties and/or recommend solutions.
- Maintain awareness of new updates and changes within Shared Services systems and procedures.
- Able to document SOPs and create job aids as needed.
- Participate in training and orientation.
- Provide on-line training sessions.
- Handles first level inquiries and complaints to ensure quick, equitable, courteous resolution. Maintains contact on-line, and by phone or email.
- Provides administrative support and follows through on projects initiated by the department as requested.
- Work overtime as needed.
- Other duties as assigned.
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
- Must have a minimum of a High School Diploma or its equivalent
- 2 years experience in customer service, troubleshooting experience in a call-center or Shared Service Center preferred
- Pleasant telephone skills are mandatory
- Must have a great attitude and be a team player
- Self-starter who must be detail oriented
- Strong technical and mathematical aptitude
- Good follow-through skills and ability to resolve issues in a timely manner
- Possess good oral and written communication skills
- Computer skills, including Windows and MS Office programs
- Ability to work with sensitive and/or confidential information
- Ability to meet deadlines and work well under pressure
- Preferably bilingual (English/Spanish)
- Experience in Benefits, Payroll or any HRIS software is highly desirable
Job Summary
Full Time
Business Services
$37k-47k (estimate)
06/19/2024
07/10/2024
fsresidential.com
LOS ANGELES, CA
200 - 500
2007
Private
GREGG EVANGELHO
$50M - $200M
Business Services
Related Companies
About FirstService Residential
FirstService Residential is a Florida-based property management company that offers HOA management and strategic planning for the residential sector across U.S. and Canada.
The job skills required for Shared Services Representative (Hybrid) include Customer Service, Call Center, Problem Solving, Written Communication, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Shared Services Representative (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Shared Services Representative (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Shared Services Representative (Hybrid) positions, which can be used as a reference in future career path planning. As a Shared Services Representative (Hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Shared Services Representative (Hybrid). You can explore the career advancement for a Shared Services Representative (Hybrid) below and select your interested title to get hiring information.
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