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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our Virtual Back Office (VBO) Solutions team provides services that allow customers to realize increased operational efficiencies, improved speed to market, and improved customer satisfaction in a cost-effective manner. Our VBO team completes support for all the tasks that need to be performed in the back-office to support loans.

What you will be doing

You will be providing administrative processes support for routine "back office" tasks such as client support processing, perform financial file transactions and balancing functions, performing miscellaneous customer account processing as defined by client-specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on the efficient processing of high-volume transaction-oriented assignments.

• Performs tasks to ensure compliance with workgroup and client-specific procedures to further guarantee adherence to service level agreements. 
• Performs account processing for items identified as exceptions on customer accounts.
• Utilizing other tools to perform customer requests in the application to return items.
• Perform balancing/validation of incoming and outgoing files.
• Validate file transmissions to financial end points and assisting meeting the customer Service Level Agreements.
• Research customer inquiries and responding with appropriate back information for their request. 

What you bring:

• A high school diploma or GED required.
• Strong PC skills with basic knowledge of Microsoft Office applications
• Excellent data entry, verbal and written communication, and customer service skills that build high levels of customer satisfaction for internal and external clients.
• Ability to work independently with good problem-solving skills.
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.

Added bonus if you have:

• Knowledge of banking principles, operations, and processes

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• Time to support charities and give back in your community.
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility, and respect.
• A fantastic range of benefits designed to help support your lifestyle and well-being.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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