19 Client Services Manager I Jobs in Jacksonville, FL
FIS is Hiring a Client Services Manager I Near Jacksonville, FL
Type Of HireExperienced (relevant combo of work and education)
Education DesiredBachelor of Commerce/Business
Travel Percentage0%
Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?
About The RoleThe Client Services Manager (CSM) is responsible for managing and supporting the Private Capital Solution Suite clients, including the coordination and management of all key client communications. In this role, the CSM will act as a single point of contact for critical client concerns, provide a high-level consolidated view of the client account health for FIS executive management and ensure overall client satisfaction across the Private Capital Suite applications.
What you will be doing?The CSM is also expected to contribute in various key initiatives such as continuous improvement plans, regulatory and compliance audits, and FIS strategic initiatives for their clients.
- Maintains understanding of Client use of the PCS Solution Suite
- Monitors Client support queue and ensures open items are triaged quickly are moving through the process expeditiously
- Maintains all event communication with clients (environment patching, maintenance, upgrades, release notes availability, webinars, DR planning and execution, SOC1, etc.)
- Oversees governance including, Monthly service review for contracted clients
- Enhanced service reporting (ticket statistics, capacity, etc.)
- Ensure that issues and incidents are managed according to procedures and customer SLAs including response times, resolution times, internal and external communication, escalation, and root cause analysis
- Ensure incident reports are completed and distributed according to the SLA and that follow-up actions are performed in a timely fashion
- Ensure that change management is performed smoothly and according to client-specific procedures
- Client Standard Operating guides and business profile, for example markets cleared, volumes
- SLA documentation
- Strong knowledge of Investment and Private Equity domain and operational flows
- Understanding of FIS Private Equity and Investment accounting related products
- Understanding of FIS brand and capability to represent FIS in key client communications relating to FIS PCS business strategy
- Understanding of process improvement strategy and implementation of the same on managed accounts
- Experience in support and/or client account management
- Experience working with technology tools (Familiarity with SQL Server, understanding of monitoring tools, log reviews, etc.)
- Strong communication and presentation skills
- Team player and ownership attitude
- Negotiation and influencing skills
- Customer relations
- Ability to think logically under pressure
- Problem solving and troubleshooting
- Team work and collaboration
- Conflict management
- Willingness to change the status quo
- This hybrid position is located in Jacksonville, FL
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Job Summary
Full Time
Investment Management
$79k-102k (estimate)
05/21/2023
07/14/2024
fisglobal.com
ORLANDO, FL
>50,000
1968
RACHEL LANDRUM
$10B - $50B
Investment Management
Related Companies
The job skills required for Client Services Manager I include Client Service, Client Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager I positions, which can be used as a reference in future career path planning. As a Client Services Manager I, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager I. You can explore the career advancement for a Client Services Manager I below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
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