Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Operations Support Analyst What does a great Operations Support Analyst do? In the Operations Support Analyst role you will drive key initiatives and own escalations to ensure transparency of initiatives focusing on action items, risks, issues and decision making. Focusing on engaging business leaders, integrating people, process, quality and stability for our merchant clients. You will have the opportunity to lead key initiatives for merchant client product customizations ensuring consistent and successful execution and tracking. You will plan, coordinate and monitor initiatives or work streams with a high degree of business complexity and risk. You will also partner with key business stakeholders to ensure a successful start-up and completion of a project, which may span multiple functional areas or business units. Finally, you will use your expertise in MS PowerPoint to craft executive level presentations. What you will do: Lead the planning, execution, and tracking of activities, decisions, risks, and issues associated with the business for a given work stream and/or client product customizations Partner with Bank of America Leaders, Fiserv Incident Management, Product Management and operational teams to ensure initiatives are completed on time and stakeholders are satisfied with the final deliverables Follow up with business on escalations with root cause analysis to ensure that action items have resolution, risks and issues are captured and escalated, and that regular status is provided to leadership Provide regular executive level status updates Work effectively with Product, Marketing, Technology project management and Client Services teams as well as Fiserv cross organizational areas, including account management and sales What you need to have: Experience in driving large scale initiatives or change efforts Willingness and ability to travel 10%-15% Has strong communication skills both verbal and written with proven ability to draft correspondence for escalations Agility and multi-tasking are vital to the success of this role as business transition activities are in a continual state of transition and development. Leadership experience with key stakeholders with the information and venues to make effective, timely decisions Strong relationship building and communication skills to ensure proper stakeholder and client interaction What would be great to have: Bachelor's degree or 5 plus years of operations experience Microsoft PowerPoint expertise Experience working with a banking, financial services, and/or technology/vendor firm Understanding how the organizations work; showing the ability to get things done through formal channels and the informal network Salary Range $59,200.00 - $105,800.00 These pay ranges apply to employees in Colorado, Hawaii and Washington. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.