Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Technical Business Systems Analyst do at Fiserv?

As an integral part of our dynamic and innovative team, you will collaborate with cross-functional teams, including product managers, developers, and quality assurance, to gather and analyze business requirements, translate them into technical specifications, and ensure successful delivery of software solutions. Your expertise in understanding business processes and technical systems will help drive operational efficiency and create exceptional customer experiences.

What you will do:

• Collaborate with stakeholders to gather and document business requirements and work with product teams, developers, and architects to ensure seamless integration
• Provide technical support and guidance to stakeholders, addressing inquiries, troubleshooting issues, and ensuring smooth system operations
• Produce Jira documentation in support of applications including information around relevant data, analytics, and core operational and technical processes
• Ensure that payment systems comply with industry standards, regulatory mandates, and security best practices
• Continuously update and refine business requirements, user stories, and acceptance criteria based on feedback and changing business needs
• Initial troubleshooting of QA and CERT incidents during the testing phase
• Support deployments and perform validations during the deployment phase
• Foster effective communication and collaboration within the team, serving as a liaison between business and technical teams to ensure successful project execution

What you will need to have:

• 5 years of experience in business analysis within a technical environment
• 5 years of experience in gathering and documenting business requirements, conducting system analysis, and proposing technical solutions
• 5 years of experience following Agile methodology using tools such as Jira or Confluence
• Experience working with payment processing systems involving online transaction processing and payment network protocols such as ISO 8583, EMV, and PCI-DSS
• Bachelor's degree in computer science, information systems, or a related field or an equivalent combination of education, work, and/or military experience

What would be great to have:

• Experience working with payment acquirers, gateways, processors and related ecosystems
• Experience working with credit and debit payment schemes and networks
• Experience with SQL
• Certifications in business analysis, such as a CBAP or PMI-PBA

Important info about this role:

• We’re better together! This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

What you should know about us:

Fiserv is a global fintech leader with more than 40,000 associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.