Customer Service Supervisor, Gerber page is loaded **Customer Service Supervisor, Gerber**

**Customer Service Supervisor, Gerber**

locationsPortland time typeFull time posted onPosted 10 Days Ago job requisition idJR-2443 Our purpose at Fiskars Group is to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Established in 1649 as an ironworks, **Fiskars** has grown to be a leading consumer goods company. Today, Fiskars serves people around the world with a brand portfolio of globally recognized brands including Fiskars, **Gerber**, Iittala, Royal Copenhagen, Waterford, and Wedgwood. We are building a family of iconic lifestyle brands with the vision to create a positive, lasting impact on our quality of life.

****Gerber**** is an American brand that is dedicated to crafting problem-solving, life-saving knives, multi-tools, cutting tools, and equipment. Whether to save time, save the day, or save a life, Gerber products have delivered for over 75 years. Gerbers storied past paved the way for an innovative, product-driven future. Carried by soldiers, hunters, and tradesmen alike, Gerber products are developed intentionally to deliver task-specific or mission-essential knives, tools, and equipment. Whether used to Explore, Hunt, Survive, Work, or Defend, Gerber tackles the tasks of daily life head on.

**Gerber** is searching for a **Customer Service Supervisor** to join our awesome team in **Portland, Oregon!**

**About the Role:**

The **Customer Service Supervisor** oversees the customer experience team in **Portland** and provides exceptional customer service, maintains accurate CRM data, provides process improvements, and supports global system integration initiatives.

In this role, you will be responsible for ensuring quality customer service to Gerber's external and internal customers. Exercising good judgment in corresponding in-person or by phone contact with customers concerning sales inquiries, such as processing of orders, status of orders, delivery dates, price, etc. You will also be in contact with other departments and locations within the organization as necessary to obtain and provide information.

**What Youll Be Doing:**

* Managing and assigning CSRs work, realigning as necessary.

* Maintaining a positive team dynamic.

* Providing feedback to CSRs with a career growth mindset

* Training or coordination of training for new hires and contingent staff.

* Managing escalated customer calls and emails with professionalism

* Maintaining system data integrity and troubleshooting issues as they arise.

* Various daily/weekly/monthly/annual analysis and reporting.

* Providing backup to CSRs when absent, or needed for a focused customer project.

**What You Can Bring to the Organization:**

* Minimum of 2 years of supervisory experience

* 35 years of customer service experience.

* Experience with pricing tables and setup.

* Strong problem solving and analytical skills.

* Ability to train and instruct in both group setting and one-on-one.

* Ability to handle customer complaints and mediate customer disputes.

* Experience working in a cross-functional environment

* Technical ability with data management systems such as JDE & Cognos

This position is out of our **Gerber** office in **Portland, Oregon** and will be a full-time **Onsite** role.

*If you feel you are a great candidate for this role despite missing some of the experience outlined, please apply with a cover letter explaining why you feel this way. We understand that skills can come from many forms of experience and will look at transferrable skills where we can.

The company offers benefits for Full-Time employees including medical/dental/vision, paid time off, 401(k), discount on all of our beautiful products as well as many other benefits/programs for our employees.

Join us in making the everyday extraordinary!

US Legal Disclaimer: Fiskars Group is an equal opportunity employer. We believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination. We support and stand with those who speak out and seek justice. We strive to be a diverse and collaborative environment.

If you are an individual with a disability and need assistance applying for employment, please let us know by emailing applicants@fiskars.com . It may take up to one business day for a response.

More information about Equal Employment Opportunity can be found and Pay Transparency can be found .