Store Manager-in-Training (NASM CPT or CNC Required)

Department: Customer Experience

Reports To: Store Manager

Exemption Status: Exempt

Date Prepared: June 18, 2024

Position Summary

We are seeking a motivated and experienced Store Manager-in-Training to support our St. Louis Area stores. As a Manager-in-Training, you will work closely with Associates and Store Managers to ensure our store operations and customer experience meet the company standard.

Your main responsibility will be to provide best-in-class, legendary customer service to all fit-flavors customers through selling meals, smoothies, and active promotions.

Your secondary responsibility will be to complete the Manager-in-Training program. This includes attending all training sessions and meetings, completing the core curriculum and training independently, and taking the initiative to learn all aspects of our business, including production, customer service, marketing, and more.

Upon completing the Manager-in-Training program, you will be eligible to apply for open Manager positions within our organization.

To apply for this role, you need to have an NASM Personal Trainer Certification or an NASM Certified Nutrition Certification. Having one of these certifications shows your strong interest and commitment to health and wellness, which is very important to our business.

Education & Experience

• REQUIRED: NASM Certified Nutrition Certification (CNC) or NASM Personal Trainer Certification (CPT)

• Minimum of 2 years of retail, food service, or similar management experience

• The ability to provide inspirational, authentic and personalized customer service

• Strong sales skills (upselling, knowledge sharing, customer persona identification, etc.)

• Desire and willingness to develop professionally

• Strong interpersonal and communication skills

• Background and/or interest in health/nutrition industry

Schedule

Full Time; 40 hours / week

Required to work at least 3 week day shifts

Required to work at least 1 weekend shift

Required to be willing to work 2 weekend shifts when absolutely needed - this is avoided as much as possible, but happens occasionally.

Must be flexible to work hours and available for overtime as necessary to fill any shift gaps (due to illnesses, emergencies, or open positions) and provide additional support at high-volume stores during peak customer traffic times.

PHYSICAL REQUIREMENTS:

• Ability to walk & move quickly within a busy environment

• Physical ability to stand for long periods of time

• Ability to tolerate cooler environment (40 degree walk-in cooler)

• Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

Benefits Package:

Health Insurance

Dental Insurance

Vision insurance

401K (with 4% company match)

Paid time off

Paid holidays

Additional benefit programs (ex: free group workout/training services)

50% discount off meals and 30% discount off meals for immediate family members

1 free shift meal when working

Family environment

Opportunities to grow professionally in a fast-growing local business

Key Result Areas & Responsibilities

In-Store Customer Experience

• Providing best in class customer service to all fit-flavors customers, following the Customer Experience Standard

• Properly FIFOing the meals in the cooler (dates to keep on bask stock vs front stock)

• Checking customers out through the POS system

• Knowledgeable on the food quality and preparations

• Counting the drawer each shift and being responsible for the money collected during the shift

• Answering all incoming store phone calls with excellent customer service

• Attending and actively participating in all monthly Customer Experience Team Trainings, monthly Zoom Update Meetings, and quarterly Company Town Halls

- Responsible for rotating money in the register drawers as needed (needs to be monitored and checked every shift) - Including weekly bank runs at Bank of America

• Assisting the Store Managers in managing inventory and ordering for the store location as necessary

• Having flexibility for schedule changes due to business needs

• Opening and closing stores by yourself, including smoothie bar locations

Storefront Customer Service

• Able to handle basic customer service needs such as combining rewards accounts, updating customer information in the POS, etc.

• Being the communication liaison between stores and the Customer Service Representative

• Call new customers using the Customer Concierge system that is managed by the Customer Service Representative

• Able to cover full Customer Service shifts as needed

Administrative Support

• Daily and weekly KPI reporting for multiple store locations

• Create training materials and other administrative materials to support store manager team, as needed

Manager-in-Training Program

• Attend all Manager-in-Training Meetings and trainings

• Independently complete all required Manager-in-Training curriculum

• “Act as if”

Licenses, Certifications & training

ServSafe

Upon hiring: Read Owning the Wait by Jillian Tedesco

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.