SUMMARY

The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructure hardware, software, and communication links. In addition, the Infrastructure Support Engineer will participate in the installation, monitoring, maintenance, support, and optimization of Windows server environments, both on-premises and cloud-hosted.

PRIMARY RESPONSIBILITIES

• Supporting various client environments remotely and occasionally onsite.
• Processing a ticket and SLA driven workload.
• Supporting and maintaining various Microsoft 365 tenants.
• Supporting and maintaining on-premises and cloud-based environments.

KNOWLEDGE AND SKILL REQUIREMENTS

• Experience with Windows Servers and Active Directory.
• Experience with AzureAD and Intune/Endpoint Manager.
• Experience with on-premises Exchange and Office 365.
• Experience working in a technical support environment.
• Understanding and familiarity with IT policies and procedures.
• Experience with cloud-based services, specifically Azure and Office 365.
• Experience troubleshooting LAN/WAN connectivity issues.
• Experience registering domain names, configuring DNS records.
• Ability to analyze, implement & support fixes/resolutions.
• Ability to interface with all levels of the organization (technical and non-technical).
• Excellent organizational, communication (written & verbal).
• Self-motivated and ability to work independently with minimal supervision.
• A , MCP, Network , CCNA and/or MCSE certifications are desirable.
• VMWare experience is desirable.
• BA/BS or equivalent work experience.

WORKING CONDITIONS REQUIREMENTS

Working conditions are normal for an office environment and will require:

• Reliable transportation and valid driver’s license.
• May require occasional evening and weekend work.
• Occasional work weeks of more than 40 hours.
• Ability to fulfill rotating, periodic 24/7 on-call responsibilities.
• Ability to lift and carry IT hardware as needed.
• Local travel to client sites as needed.

APPLICATION

To apply, submit an application online through our Career Center.

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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160 staff supporting clients throughout Ohio and in metropolitan areas in 30 states across the country.

FIT Technologies offers a comprehensive benefits package including:

• Health, dental, vision, life insurance
• Paid time off and paid holidays
• Paid Parental Leave
• Employee Stock Ownership Plan
• 401(k) with match
• Dependent Care FSA

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.

FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.