363 Customer Success Associate Jobs in New York, NY
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Fitch Solutions is Hiring a Customer Success Associate Near New York, NY
What We Offer
- A dynamic role at the intersection of relationship management, product expertise, and client education.
- The opportunity to work with a global leader in credit ratings and research, offering unique insights into the financial markets.
- A collaborative environment where your contributions will support the commercial success of Fitch Solutions.
- Access to a suite of comprehensive products and a chance to become an expert in CreditSights Research, Covenant Review, LFI and other CreditSights products
- Work with urgency to meet and exceed monthly and quarterly KPIs
- Work to ensure you document the details of each client interaction in Salesforce
- Develop product expertise including CreditSights Research, Covenant Review, LFI and other CreditSights products, as well as a broad understanding of the competitor offering
- Participate in projects and company initiatives as directed
- Triage and escalate inbound customer requests to appropriate departments (client service/client admin, etc.)
- Provide support to all new users which could entail setting up access to their subscription.
- Send welcome email and book first engagement.
- Build trust and confidence with customer by nurturing a relationship, understanding value expectations and customer’s use case. Asking relevant discovery questions.
- Engage customer with appropriate level of support to drive adoption and engagement
- Prepare an account plan for your territory taking usage, adoption and renewal data into consideration
- Monitor adoption and usage and other account health factors
- Deepen understanding of the clients, their organization, their workflow and their use cases of Fitch products
- Regularly meet with Account Managers to understand our client objectives
- Strategically match analysts with clients based on the best fit for the client's needs and the analyst's strengths, ensuring a more impactful interaction
- Research accounts to identify key decision makers and stakeholders
- Review upcoming renewals (90 days out) with Account Managers and provide input on account health
- Act as the voice of the customer by collecting customer feedback and bringing back into the business
- Establish comprehensive understanding of the client's operations, workflows, and team structures
- Ensure that you meet with as many end users as possible to drive adoption, usage and advocacy. Driving volume whilst providing an excellent customer experience
- Drive engagement with clients through personally crafted cadence in Salesloft
- Expansion
- Discover upsell/x-sell opportunities through client interactions and conduct preliminary qualification of leads. Ensure these are passed to appropriate Account Manager
- Drive market advocacy and referrals from existing clients
- Degree or equivalent experience
- Previous client facing experience.
- Customer first mindset and a love for engaging with people.
- Prior experience with salesforce or CRM
- Excellent verbal and written communication skills
- An interest in financial markets
- Ability to prioritise workload.
- Proficiency with Microsoft Office
- Tenacious and goal orientated.
- Experience in managing complex accounts and territories.
- A proven record of fostering customer loyalty and identifying business expansion opportunities.
- Strong commercial acumen and understanding of the business landscape.
- Ability to engage with key decision-makers and influence client decisions.
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority. We are building incredible things at Fitch and we invite you to join us on our journey.
Fitch Solutions provides data, research and analytics to support informed decisions. We help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment.
For More Information Please Visit Our Websiteswww.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $75,000 and $85,000. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
Job Summary
Full Time
Lending & Credit
$72k-93k (estimate)
06/24/2024
06/26/2024
fitchsolutions.com
NEW YORK, NY
500 - 1,000
2008
STEVE MILLER
$10M - $50M
Lending & Credit
Related Companies
About Fitch Solutions
Fitch Solutions fuels better informed credit risk and strategy decisions with reliable data, insightful research, and powerful analytics. Our teams provide crucial intelligence to help our clients to easily understand and interpret markets, so they can protect their organizations interests and help to grow profitability. Today, 90 percent of the worlds leading financial institutions, multinational companies, governmental bodies, and consulting firms based in more than 118 countries depend on Fitch content to inform their business decisions. Clients benefit from accurate, granular and in-depth ...information, plus differentiated perspectives, especially in markets where information is hard to find and difficult to interpret. Information is structured and delivered to increase efficiency and optimize workflows, with the option to dive into the detail wherever necessary. Our products have won numerous awards, for the quality of our research, data, forecasting, and technology. The driving force behind our products is our people. Experienced analysts, dedicated data specialists and committed customer success teams across the globe work together to ensure we remain a trusted partner to our clients. Our goal is to add value to our clients work at every step of the way. Get to know us: https://www.fitchsolutions.com/
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The job skills required for Customer Success Associate include Microsoft Office, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
Step 3: View the best colleges and universities for Customer Success Associate.
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