351 Customer Success, Director Jobs in New York, NY
Fitch Solutions is Hiring a Customer Success, Director Near New York, NY
What We Offer
- A dynamic role at the intersection of relationship management, product expertise, client education and leadership development.
- The opportunity to work with a global leader in credit ratings and research, offering unique insights into the financial markets.
- A collaborative environment where your contributions will support the commercial success of Fitch Solutions.
- Access to a suite of comprehensive products and a chance to become an expert in CreditSights Research, Covenant Review, LFI and other CreditSights products
- Manage a team of CSMs helping them to deliver exceptional customer experience
- Develop a strategic and tactical plan to drive retention and growth within your dedicated book of business.
- Define a talent management plan undertaking recruitment and performance review where necessary
- Setting, measuring and analysing metrics to clearly indicate what success looks like
- Work with urgency to meet and exceed monthly and quarterly KPIs
- Hiring, onboarding and upskilling a growing CSM team to keep pace with customer demands
- Acting as an escalation point for any customers dissatisfied
- Working closely with your key stakeholders in product, sales and service
- Develop product expertise including CreditSights, Covenant Review, LFI and other CreditSights products, as well as a broad understanding of the competitive landscape
- Contribute to the development and improvement of customer success processes, policies, and best practices
- Degree or equivalent experience
- 5 years of previous client facing experience, with at least 3 years of experience in leading and coaching a team of customer success professionals
- 3yrs experience of setting and managing KPIs and growth plans for team members
- Knowledge and experience within financial services
- Proven track record of managing a book of business
- Ability to collaborate with operational and commercial teams internally
- Excellent listening, presentation and communication skills
- Ability to navigate complex customer and stakeholder environments
- Well organized and self-motivated
- Customer first mindset and a love for engaging with people
- Prior experience with salesforce or other CRM
- Excellent verbal and written communication skills
- Ability to prioritize workload
- Proficiency with Microsoft Office
- Tenacious, goal orientated and a strategic thinker
- Experience in managing complex accounts and territories.
- Change management experience, and experience of driving efficiencies and scaling
- A proven record of fostering customer loyalty and identifying business expansion opportunities.
- Strong commercial acumen and understanding of the business landscape.
- Ability to engage with key decision-makers and influence client decisions.
- Ability to inspire, coach and develop team members.
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority. We are building incredible things at Fitch and we invite you to join us on our journey.
Fitch Solutions provides data, research and analytics to support informed decisions. We help clients excel at managing their credit risk, offer deep insight into the debt investment market, and provide comprehensive intelligence about the macroeconomic environment.
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
For More Information Please Visit Our Websiteswww.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
I FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $125,000 and $175,000. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
Job Summary
Full Time
Lending & Credit
$174k-218k (estimate)
06/29/2024
07/28/2024
fitchsolutions.com
NEW YORK, NY
500 - 1,000
2008
STEVE MILLER
$10M - $50M
Lending & Credit
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About Fitch Solutions
Fitch Solutions fuels better informed credit risk and strategy decisions with reliable data, insightful research, and powerful analytics. Our teams provide crucial intelligence to help our clients to easily understand and interpret markets, so they can protect their organizations interests and help to grow profitability. Today, 90 percent of the worlds leading financial institutions, multinational companies, governmental bodies, and consulting firms based in more than 118 countries depend on Fitch content to inform their business decisions. Clients benefit from accurate, granular and in-depth ...information, plus differentiated perspectives, especially in markets where information is hard to find and difficult to interpret. Information is structured and delivered to increase efficiency and optimize workflows, with the option to dive into the detail wherever necessary. Our products have won numerous awards, for the quality of our research, data, forecasting, and technology. The driving force behind our products is our people. Experienced analysts, dedicated data specialists and committed customer success teams across the globe work together to ensure we remain a trusted partner to our clients. Our goal is to add value to our clients work at every step of the way. Get to know us: https://www.fitchsolutions.com/
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The following is the career advancement route for Customer Success, Director positions, which can be used as a reference in future career path planning. As a Customer Success, Director, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success, Director. You can explore the career advancement for a Customer Success, Director below and select your interested title to get hiring information.
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