19 Client Services Agent, Part Time Jobs in Tampa, FL
FitOn Health (formerly, Peerfit) is Hiring a Client Services Agent, Part Time Near Tampa, FL
Please note this is a Part-Time position with scheduling up to 29 hours per week. You MUST have availability to work Monday-Friday from 11 AM - 9 PM EST. Scheduling requests outside of these hours will not be available.
This is a Remote (work from home) position.
RESPONSIBILITIES:
- Respond to incoming support tickets (HubSpot) and incoming phone calls (TalkDesk) with detailed information and precise communication
- Proactively think about how FitOn Health can improve a user's access to support channels
- Proactively think about ways the FitOn Health product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact FitOn Health in the first place
- Additionally, providing "passive" solutions so that it's simple for a user to find a solution without emailing or calling support.
- What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises
- Agents must enjoy the view from the weeds. You will be tasked with communicating FitOn Health broadly and narrowly to individuals with varying experience with the FitOn Health product
- An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem
- A patient listener who can decipher an individual's question, especially when not stated explicitly
- Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation
- You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy
- The ability to take a chaotic situation and provide information that is concise and direct. This ability must extend to situations where others become frustrated and angry
- A detailed understanding of not only how FitOn Health functions but why it functions in a specific way
- Patience, grace, and a sense of humor
- Excellent writing and communication skills
- A knack for taking technical language and making it understandable
- A passion for solving tough problems and proposing elegant solutions
- A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions
- Customer Service experience
- Experience in CRM software like Salesforce
- Experience with Hubspot
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Job Summary
Part Time
$38k-48k (estimate)
06/19/2024
07/17/2024
The job skills required for Client Services Agent, Part Time include Customer Service, Communication Skills, Scheduling, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Agent, Part Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Agent, Part Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Agent, Part Time positions, which can be used as a reference in future career path planning. As a Client Services Agent, Part Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Agent, Part Time. You can explore the career advancement for a Client Services Agent, Part Time below and select your interested title to get hiring information.
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