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At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it.
It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
What does the Customer Experience Manager do?
Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty.
The Customer Experience Manager (CEM) is responsible to Wow the Customer , front end operations, cash management, cleanliness, safety and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.
As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.
The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers and here is how!
Put the customer first and make a difference in people’s lives
Check your ego at the door and do what you say you will do
Treat Five Below like your own business and hire talent that will do the same
Set the bar high for self and team and make sure to take risks
Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes :RESPONSIBILITIES :
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Must be able to exchange accurate information in these situations
QUALIFICATIONS :
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Last updated : 2024-08-27
Full Time
Retail
$59k-84k (estimate)
07/17/2024
11/25/2024
fivebelow.com
NORTH MIAMI, FL
15,000 - 50,000
2002
$1B - $3B
Retail
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 12,000 associates who work at Five Below and theyll tell you theres no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting b...igger now that you know what were all about, lets just say your search for a one-of-a-kind experience thats much more than a j-o-b just might be officially ending HERE. Its all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
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The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.