Title

Service Center Associate/Call Center Representative
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Pay Range
$18.71 to $19.21 per hour with step progression.
Description

We are looking for friendly candidates who enjoy working with people, are eager to learn, and are excited to grow within an organization. Candidate will be Responsible for performing a broad variety of financial services related to operations, online banking support, Visa card and Member account support. Cross sell and answer member questions regarding products and services, assist with any issues that arise and performs a variety of account maintenance. Incumbent is responsible for helping meet credit union growth objectives and making outbound member contact.

While successful candidates should demonstrate professionalism, attention to detail, and dependability, we will train you when it comes to the daily skills needed, including maintaining records, ensuring confidentiality and compliance with applicable policies and regulations, and referring helpful products and services to our membership, along with performing other duties as needed.

No experience needed. On-site position. Paid training. Not eligible to work from home.

Flexibility is important. The company's hours of operation are Monday through Friday 8:30am to 7:00pm and Saturday 8:30am to 3:00pm. We are closed on Sundays in all locations. This is a full-time position with benefits. We are open most holidays and for those holidays that you work you would receive double time. We are closed as a company on Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day therefore you will never be asked to work those four holidays. Saturdays are scheduled on a rotation.

The successful candidate will have a positive, friendly, professional attitude and appearance. People oriented, helpful and open to new ideas and change. Reliable transportation and attendance are a must. Basic math and computer skills are necessary.

Five County Credit Union is an equal opportunity employer, and we are committed to the health and well-being of our staff and members.
Position Requirements

FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus.
The employee is required to stand, sit, and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.
FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break.
FIVE COUNTY CREDIT UNION, SERVICE CENTER COORDINATOR/CALL CENTER REPRESENTATIVE MENTAL DEMANDS:

The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience.
Full-Time/Part-Time
Full-Time
Position
Service Center Coordinator/Call Center Representative 5.10.22
Exempt/Non-Exempt
Non-Exempt
Open Date
6/17/2024
Location
Lewiston
About the Organization
Mission

"Delivering true convenience through extended hours, modern & traditional banking services and trusted solutions."

Five County Credit Union was founded by the employees of Bath Iron Works in 1956 and was then known as the "BIW Employees Federal Credit Union". In 1993, the credit union converted to a state charter, and our name was changed to "BIW Five County Credit Union". In July 2001, our name was further streamlined to "Five County Credit Union" to more accurately reflect our community field of membership. In 2006, our charter was expanded to allow us to serve three more counties. Five County Credit Union now serves those who live, work, or worship in the counties of Androscoggin, Cumberland, Kennebec, Lincoln, Sagadahoc, Somerset, Waldo & Knox counties.

Five County Credit Union is a non-profit cooperative where members pool their financial assets to provide funds for loans and other financial services available to members only. As non-profit institutions, credit unions are unique in the financial world. Following state and federal regulations, credit unions are owned and operated by their members under the directions of a volunteer Board of Directors elected by the membership. Credit unions exist solely to provide financial services for their members. The universal philosophy of the credit union movement is: "Not for ProfitNot for CharityBut for Service." Members are the heart of the credit union and the sole reason the credit union exists. This is the key difference between credit unions and other types of financial institutions.

As a member/owner of Five County Credit Union you are encouraged to take an active role in the operation and performance of your financial institution. You can do this by attending the annual meeting and volunteering to serve on various committees of the credit union. The annual meeting also conducts elections each year for participation on the Board of Directors.
This position is currently accepting applications.

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