2 Service Desk Supervisor Jobs in Rochelle, NJ
Five Rivers IT is Hiring a Service Desk Supervisor Near Rochelle, NJ
- Appropriate technical certification(s) are preferred (e.g., ITIL v4).
- 7 years of relevant experience, ideally in a large MSP Service Desk environment
- Demonstrated experience leading an IT Support team or function.
- Demonstrated experience with ITIL-oriented process design for IT Service Management.
- Demonstrated experience working in a time-sensitive, high-visibility environment.
- Experience with leading service desk performance indicators and service level standards
- Experience with leading service desk technology solutions for IT and non-IT users (e.g., ConnectWise Manage).
- Create, measure, and report on support teams KPI's against defined performance SLAs and proactively lead continuous improvement efforts (in partnership with cross-functional IT stakeholders as appropriate).
- Deploy and promote ITIL best practices.
- Create and Review IT Service Desk training materials and ensure proper training of all team members
- Develop monthly reports on the service desk team’s productivity
- Monitor, mentor, coach, and assist team members in delivering quality support
- Will need to identify processes and procedures to develop faster and less expensive ways for productivity.
- Sets goals and expectations for all daily tasks and projects.
- Extensive Knowledge of Active Directory, DNS, VSphere, M365 Administration, general networking principles, & customer service skills
- Documents system changes through change management, team processes and procedures, and system diagrams.
- Strong attention to detail, along with organizational and time management skills are a must.
- This is a Full-Time position.
- All standard benefits are included such as medical/dental/vision insurance and vacation time.
- We encourage and reward professional certifications
- Salary will be based on experience. A discretionary bonus is given out based on performance. Please send your resume with the expected salary. Applications lacking the expected salary will not be considered.
- You will be placed at our Saddle Brook, NJ office, post-pandemic. Please do not apply if you are not local or are not willing to relocate.
Job Summary
Full Time
IT Outsourcing & Consulting
$82k-103k (estimate)
01/12/2024
06/30/2024
fiveriversit.com
SADDLE BROOK, NJ
25 - 50
2008
Private
SARABJIT SINGH
$5M - $10M
IT Outsourcing & Consulting
Related Companies
The job skills required for Service Desk Supervisor include Customer Service, Service Desk, IT Support, Active Directory, Networking, Service Delivery, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Supervisor positions, which can be used as a reference in future career path planning. As a Service Desk Supervisor, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Supervisor. You can explore the career advancement for a Service Desk Supervisor below and select your interested title to get hiring information.
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