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The 5 Senses Culture:
At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
· Provide guests and team members with professional, efficient, courteous and genuine hospitality
· Enthusiastically greets guests and properly checks them in; advising the guest on hotel amenities and local points of interest.
· Possesses strong computer skills and adaptability to learning new systems.
· Anticipates guest’s needs and offers services prior to the guest asking.
· Maintain the image of the hotel by appearing presentable and well groomed.
· Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.
· Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved
· As the primary guest contact, show patience and a willingness to help and support the guests with their requests.
· Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.
· Attends all mandatory meetings and timely completes all required training.
Experience for Success:
· Previous Front Desk experience a plus
· High school diploma or equivalent
· Experience in customer service
· Desire to work in a fast paced and interactive environment
· Strong written and communication skills, additional language a plus
The Good Stuff:
· Opportunity to grow your career and develop thru structured development programs
· Competitive Medical, Dental and Vision benefits
· Wellness and Commuter Stipend
· Vacation PTO Plan and Paid Sick Days
· 7 Paid Holidays
· Free nights at our hotels
· Monthly fun and recognition
The Fine Print:
5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
Schedule:
Part Time
$27k-36k (estimate)
02/09/2023
07/20/2024
The job skills required for Guest Service Agent include Customer Service, Guest Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.