Job summary:Customer Fulfillment Services (CFS) is integral part of Central Transaction Operations (CTO) and provides key operational and business support services. The group employees over 700 people globally and includes: Access Management Group, Global Document Services, Plastics Fulfillment, CCB Records Management, and Business, Operations, Strategy. Business Oversight is responsible for CFS business management functions such as reporting, executive support, and controls oversight including common process compliance.You will support the Head of CFS and the overall strategic objectives of the organization. You will be a high performing leader who has experience leading multi-functional teams with knowledge of business management, controls, operations, and technology. You will ensure consistent execution and strong process discipline while fostering a culture of continuous improvement and innovation.Job responsibilities: Act as Chief of Staff serving as the right-hand, sounding board, and strategic advisor to the Head of CFS Provide business management support for all of CFS ensuring deliverables are met timely and accurately Create executive presentations, communications, and other executive support as needed Drive all activities related to the CFS metrics reporting processes including CTO level reporting and annual planning Help support and drive the overall strategic objectives that align to CFS, CTO, and CCB Operations Own core operational support for transaction, document, statement, and line data image processing, products, and services across all lines of business, corporate support units, and external clients Provide governance for overall CFS common process controls such as unstructured data and change management governance and ensure CFS is compliant to Exam Ready Program operating exam ready (e.g., Audit, CCOR, Compliance) at all timesRequired qualifications, capabilities, and skills: Bachelor's Degree 10 years financial services leadership experience in an operations and/or technology environment Aptitude for technology coupled with operations knowledge and the ability to generate ideas to drive solutions in both spaces Strong people leader with proven ability to influence and communicate with stakeholders across functions and at all levels (Business, Technology, Operations, Controls, Executives and Peers) Excellent written and oral executive-level communications skills with the ability to quickly adjust message based on different audiences and agendas and aptitude to present complex and sensitive issues to senior management Knowledge of Fulfillment & Archive Services product group and/or records management protocols a plusPreferred qualifications, capabilities, and skills: MBA degree Product model and agile methodology experience