468 Customer Success Manager Jobs in New York, NY
Fiverr is Hiring a Customer Success Manager Near New York, NY
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.
The US base salary range for this full-time position is $65,000 - $75,000. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations and other job-related qualifications, and alignment with market data. In addition to salary, this position may be eligible for commissions, bonus, equity and benefits.
WHAT AM I GOING TO DO?
- Onboard high-value customers with a full demo
- Build and maintain strong, long-lasting customer relationships
- Increase retention and growth of Fiverr’s most valuable customers
- Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
- Identify business opportunities with customers and generate outstanding customer business experience to improve retention
- Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
- Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
- Provide strategic advice to our customers to increase their loyalty to Fiverr.
- 1-2 years account management or customer success experience in high-tech required.
- Fluent English is a must; proficiency in an additional language is preferred.
- Excellent verbal and written communication skills.
- Experience delivering customer-focused solutions and conducting onboarding webinars.
- Strong analytical skills to translate data into insights and create structure in ambiguous situations.
- Passion for technology and Gig Economy.
- Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.
Job Summary
Full Time
Telecommunications
$123k-172k (estimate)
06/21/2024
07/13/2024
fiverr.com
CHINATOWN, NY
>50,000
2010
MICAH KAUFMAN
<$5M
Telecommunications
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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