173 Customer Service Representative Jobs in Charleston, SC
Fix-It 24/7 is Hiring a Customer Service Representative Near Charleston, SC
About Us
Founded over 20 years ago, Fix-It 24/7 (formerly AirMAX) delivers world-class plumbing and HVAC services throughout the Charleston metro area. We’ve grown over the years by treating each customer with the utmost care, respect, and professionalism from start to finish.
The Opportunity
The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers. You will work over the phone and in our computer system to ensure that our customers receive the best service possible.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
- $18-19/hour Performance Bonus and Incentives
- Health Insurance (with a 100% company-paid option), dental, vision, and life insurance
- 2-week PTO
- 6 paid holidays 1 PTO Day in your birthday month
Responsibilities
- Answer inbound calls from prospective and current customers
- Accurately enter customer and appointment information into ServiceTitan (CRM)
- Schedule appointments
- Make outbound calls to customers to schedule jobs
- Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
- Previous call center, customer service, or dispatching experience
- Clear written and verbal communication skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize and manage time effectively
Requirements
- Willing to undergo background and drug tests in accordance with state and federal law
- High school diploma or equivalent
Schedule: Tuesday through Friday, 9 AM - 5 PM. Saturday, 8 am - 4 pm
Location: 4236 Rivers Ave, North Charleston, SC
Job Summary
Full Time
$32k-40k (estimate)
05/11/2023
07/31/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Verbal Communication, Computer Systems, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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