Position Title

Customer Documentation Processor

Location

Jackson/301 West Michigan Avenue/112001

Job Summary

The Customer Documentation Processor is responsible for Process Restraining Notices, Information Subpoena, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts. Process W-8BEN, W-8BEN-E and CIP for new foreign customers. Responsible for processing back up withholding and non-resident alien certification. Assists customers and branch personnel with questions regarding the process served on the Bank.
Pay Range: $16.31 - $22.87 - $29.44

Job Responsibilities:

• Process Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts.

• Places holds on accounts with regards to process served.

• Collect legal processing fees.

• Send notification letters to customers.

• Prepare responses to Information Subpoenas.

• Remove holds when accounts are released.

• Answers telephone calls from the branches, customers, or attorneys regarding the above referenced matters.

• Maintain and scan files into Nautilus for file maintenance and storage.

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

• Education level preferred: College, Vocational or Associate's degree (2 years or equivalent).

• Minimum experience required: 3 years related experience (required).

• Excellent reading and communication skills. 

• Computer literate in Microsoft office applications.

• Detail orientated.

• Ability to read and understand legal documentation.

• Ability to discern when a situation requires additional legal assistance from supervisors.

• Travel requirements: N/A